Octavia Frazier

Savannah, GA 314**-***-*** **** aduor7@r.postjobfree.com

Summary

Effective leader and problem-solver that excels at streamlining operations to decrease costs and

promote organizational efficiency. Energetic Clinic Manager with 20 years of healthcare experience. Recruits and hires clinic staff to support exceptional patient care standards. Maintains strong rapport with healthcare providers, staff and patients.

Skills

Orientation and training

Payroll

Performance metrics

Revenue management

Schedule management

Staff supervision

Profit and loss statements

Corporate compliance

Experience

CLINIC MANAGER 01/2020 - Current

Hopebridge Autism Therapy Center - Savannah, GA

Implemented policy and procedure changes and communicated information and procedures through organizational staff meetings.

Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.

Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks. Increased revenue from $1.0 million annually to $2.7 million annually.

Communicated with patients with compassion while keeping medical information private.

Supervised daily operations of 50 patients, overseeing 70 staff members.

Oversaw ordering, purchasing and maintenance of clinical equipment.

Developed relationships with healthcare providers to sustain strong referral pipeline.

SURGICAL SERVICES BILLING AUDITOR 04/2010 - Current

Candler Healthcare Systems - Savannah, GA

Developed team communications and information for educational meetings

Produced and reviewed audit reports for submission to Revenue Integrity and advised the revenue integrity director on audit recommendations and internal controls

Analyzed data and findings and prepared reports for The Joint Commission detailing tissue tracking production

Supervised and developed associates and oversaw auditing activities across operational, personnel utilization and excessive billing areas

Managed and audited payroll for organization of 100 personnel

CUSTOMER SERVICE REPRESENTATIVE 09/2016 - 01/2021

Amazon - Savannah, GA

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Upheld quality control policies and procedures to increase customer satisfaction.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues.

OWNER/MANAGER/ACCOUNTING/OFFICE MANAGER BOOKKEEPER 03/2004 - 06/2014

Southside Professional Haircuts - Savannah, GA

Managed payroll processing and changes for 10 employees.

Delivered actionable recommendations to enhance strategic direction and day-to-day accounting operations.

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades

Prepared month-end closing entries for detailed reporting and recordkeeping.

Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.

PATIENT CARE TECHNICIAN/UNIT SECRETARY/MONITOR TECHNICIAN 03/2004 - 08/2013

Memorial Health University - Savannah, GA

Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Promoted patient satisfaction by assisting with bathing, dressing and exercising.

Collected blood, tissue and other laboratory specimens and prepared for lab testing

Documented patient intake and dietary requirements and aided with feeding and monitoring.

Education and Training

South University - Savannah, GA Master's degree

Healthcare Administration

University of Phoenix - Tempe, AZ Bachelor of Science

Healthcare Administration

Penn Foster College - Savannah, GA Associate of Science

Healthcare Management

Interests

Best Clinic for Georgia Region Third Quarter September 2020

Diversity, Equity, and Inclusion Committee January 2022

Up Next Mentor Program Mentor September 2022

Most Revenue Generated for Georgia Region Third Quarter September 2020

Most Children Onboarded for Georgia Third Quarter September 2020

Hero Award October 2021

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