Emergency Management Dispatch Supervisor

Jennifer “Holley” Abee

*** ****** ***** *****, **********, South Carolina 29353

Mobile: 864-***-****

eMail: ***********@*****.***

Summary

Emergency management professional with 29 years experience. Contingency planner. Mutual aid, response, and recovery functional director. Mobile Command Center management. Mobile Emergency Operations Center management. Strategic planner and coordinator of local, state, and federal government communications and support for weather and emergency events.

Experience

9-1-1 Coordinator, 03/2017 to Present

GS-2151-08, Supervisory Emergency Services Dispatcher, Department of the Army Fort Jackson, SC

Develop strategic plans for control systems and structures to improve resource

utilization

Installation Management Command Exercise Evaluator

oIMCOM Full scale exercise every two years

oEvaluate police, fire, 911, Installation Operations Center (IOC)/Emergency Operations Center when there is an active emergency

oExercise experience: Active shooter, Severe weather with the state of SC HAZMAT Bioterrorism, CBRNE: Union S.C. reception county for a nuclear plan and radiological monitoring

Installation Terminal Agency Coordinator and liaison between Fort Jackson and South Carolina Law Enforcement Division in NCIC matters

Recruit for vacant positions

oReview and Approve vacancy announce via USAJobs

oAssemble the team

oDevelop and retain interview related materials

US Army Garrison Transportation Career Program Manager, Scope: 50 personnel on Fort Jackson, (911 and motor pool dispatching personnel).

Compiled situational reports (SITREPS) to help management increase program efficiency and make key operational decisions.

Increased productivity

oAnalyzed SITREPS

oQuality assurance improvements in answer and response times

Emergency Services Dispatcher, 10/2013 to 05/2016

Department of Defense, New Cumberland, PA

Monitored Lenel security and fire alarm systems.

Managed emergency phone calls with professional composure required to obtained critical information

Real time data tracking

oPrioritized responses to public emergency and non-emergent calls

oDispatch police, fire, and EMS

oDispatched calls to relevant police, fire or medical response personnel depending on individual call.

Director Emergency Management, 05/2011 to 05/2012

Union County Emergency Services, Union, SC

Contingency planning manager

oDeveloped and coordinated plans for emergency preparedness, response and recovery functions

Mobile Command Center Manager

oCoordinator for engaged authorities at federal, state, and local levels

oMobile Emergency Operations Center

oRadius maps

oMissing persons experience

Agency Engagement

oUnited States, Canadian, and Mexican authorities

oFederal, State, and Local

oVeterans Administration: Joint Commission Rules and Med Surg

Systems

oFederal Bureau of Investigation (FBI) criminal database

oNational Criminal Information Center (NCIC) database

oComputer Aided Dispatch (CAD)

oMotorola Land/Mobile Radio Dispatch (LMR)

Managed ICE events

oFixed and Mobile facilities

Analyzed successful plans from other locations to assess opportunities to improve program Operation. Identified practical and potential problems facing emergency services and implemented Realistic and successful solutions.

Developed coalition partners and trusted relationships with local municipalities, county departments, and city agencies to facilitate joint planning and coordinated emergency response.

Developed standards of care and enforced improvements to track and evaluate compliance with frameworks.

Learned and maintained knowledge of federal, state, and local regulations governing emergency response plans.

Prepared reports and presented as needed

Hazard Mitigation Grant Management Program needs and updated prepared and delivered quarterly

Emergency Services Dispatch Supervisor, 01/2006 to 10/2013

Union County Emergency Services, Union, SC

Prioritized responses to public emergency and non-emergent calls to efficiently

dispatch police, fire, and EMS while tracking data in real time.

Dispatched calls to relevant police, fire or medical response personnel depending

on individual call.

Handled emergency phone calls calmly and obtained pertinent information with

composed approach.

Mitigated risks and emergency response delays by efficiently monitoring public safety field units.

Evaluated effectiveness of training by surveying trainees and managers and collecting before and after data showing training impact.

Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless operations.

Education, Training, National Registry, and Military Service

Education

• University of New Haven, Master of Science Emergency Management

West Haven, CT, Conferred: May 2020

• Jacksonville State University, Bachelor of Science Emergency Management and Minor Public Safety Telecommunications

Jacksonville, AL, Conferred: May 2016

National Registry

Upstate EMS Council, Pre-Hospital Medicine, Paramedic

Greenville, SC, Registered: 1995

Spartanburg Technical College, Basic Pre-Hospital Medicine, Basic EMT

Spartanburg, SC, Registered: 1987

United States Navy, 1988-1990

Honorable Discharge

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