Shift Manager Customer Service
Resume:
TREVONA
EVANS
**********@*****.**
M
MN 55444
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
PROFESSIONAL SUMMARY
(Amway) - Independent Business Owner
Brooklyn Park, MN • 09/2021 - Current
Raising Cane's Chicken Fingers - Shift Manager
Maple Grove, MN • 01/2021 - 07/2021
Leeann Chin - Shift Manager
Plymouth, MN • 06/2021 - 06/2021
WORK HISTORY
Devised processes to boost long-term business success and increase profit levels.
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Kept employees operating productively and working on task to meet business and customer needs.
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Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
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Trained and mentored new employees to maximize team performance.
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Excelled in every store position and regularly backed up front-line staff.
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Trained and mentored new employees to maximize team performance.
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Cooperated with coworkers to improve customer
experience and manage storefront.
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Exercised composure under pressure and in escalated customer service scenarios.
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SKILLS
• Good listening skills
• Training and mentoring
• Team Leadership
Performing Institute of
Minnesota (PIM) Arts High
Eden Prairie, MN
Hennepin Technical College
Brooklyn Park, MN
Robbinsdale Academy-
Highview
Golden Valley, MN • Expected
in 06/2022
EDUCATION
Walmart - Shift Leader
Maple Grove, MN • 04/2020 - 04/2021
Hy-Vee Grocery Store - Team Lead
Brooklyn Park, MN • 02/2018 - 07/2019
McDonald's - Shift Manager
Brooklyn Park, MN • 02/2016 - 03/2019
Advised new employees on company procedures and
policies to facilitate daily tasks and responsibilities.
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Oversaw daily operations of service team, delegated tasks, and trained new staff.
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Used slow periods to restock supplies, ice, trays and delivery bags.
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Replenished food items, paper products and canned
goods to keep pantry well-stocked during busy periods.
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Coached team members in techniques necessary to
complete job tasks.
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Trained and mentored new employees to maximize team performance.
•
Kept employees operating productively and working on task to meet business and customer needs.
•
Excelled in every store position and regularly backed up front-line staff.
•
Contact this candidate