Service Representative Data Entry

Annie Parsons

**** ***** **** *********, ****** Harbour Beach, FL 32937

Phone: 321-***-**** Email: ***.*******@*****.***

Objective: To secure employment with a reputable company, where I can utilize my skills to obtain a position as a remote Data Entry Research Panelist.

Work History:

Allianz Global- (Richmond, VA) – Remote Bankcard Benefit Specialist - August 2021- November 2022

Answered inbound calls regarding credit card benefits (travel insurance/rental car insurance)

Offered to read the terms and conditions of their benefits

Emailed documentation proving coverage of benefits

Assisted customers with information on how to file a new claim or status of an existing claim

MCI- (Melbourne, FL) – Customer Service Representative- March 2021- August 2021

Assisted customers by troubleshooting their residential Spectrum internet equipment

Scheduled appointments for technicians to assist residential customers

Kept detailed records of every call/complaint

Answered questions customers had regarding their equipment or account.

Radial/Adecco- (Melbourne, FL)- Remote Customer Service Representative- July 2019- February 2021

Assisted inbound callers shopping online by answering questions regarding products sold, promotions, placing orders online, and giving status updates on existing orders

Processed returns and emailed customers pre-paid return labels

Managed customer accounts by keeping records of each phone call received

Also assisted customers through email and live chat

Tuttle-Armfield-Wagner Appraisal and Research, Inc.- (Melbourne, FL) – Residential Administrative Assistant- August 1999- January 2015

Ability to stay calm and professional in an extremely stressful and fast paced office environment

Answered multi-line telephone system; gave status updates to loan officers and mortgage companies. Also took calls from appraisers out in the field and assisted them with anything they needed

Logged in new appraisal requests, pulled property tax data, checked to see if we had appraised the property before, and assigned the new orders to our residential appraisers

Emailed all finished appraisals to their appropriate destinations

General office duties completed daily: filing, faxing, mail sorting/distributing, copying, scanning, ordering office supplies, emailing

Education:

Eau Gallie High School, Melbourne, FL- Graduated with honors in 2001 (General Studies)

Brevard Community College, Melbourne, FL – Graduated Deans List with an AA degree in general business in 2003

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