It Support Technician

Roodjery Reynolds

Aviation Electrician/IT Support Technician

850-***-**** ******************@*******.*** Maryland

Professional Summary

Detail-oriented aircraft maintenance professional skilled in directing, monitoring, preventive maintenance, and unscheduled maintenance. Thorough knowledge of standard industry hardware and materials with continuous drive for new knowledge. Fully qualified and highly skilled electrician with 6+ years in the aviation maintenance industry. Repaired and maintained engine sub-systems, flight systems, and avionics systems at V-Wing Strike Fighter One Nine Two (VFA-192), Naval Test Pilot School and Lockheed Martin. I have attained exceptional technical skills and attention to detail leading to management and client satisfaction. Aspiring Cybersecurity Software Engineer. IT Support Technician/ beginner software developer ready to exceed client expectations by verifying satisfactory resolutions for every submitted ticket quickly and effectively resolving customers' technical issues. Active SECRET Security Clearance.

Skills

Adaptive troubleshoot

AC and DC troubleshooting

Maintenance equipment proficiency

AC/DC control circuitry

Lighting system maintenance

Aviation systems mastery

Power Distribution

Low voltage electrical systems

Knowledge of Airforce Publications and systems

C++ and Python

MS Windows Technical support

Mac OS Technical support

Zendesk/Service Now ticketing system

Active Directory

Mac OS and PC System software installing

OS/365 and G suite administration

Work History

Aviation Electricians Mate, US Navy, Lemoore, CA

[06/2016—05/2020]

Tested aviation electrical systems, components, and equipment for standards compliance verification.

Repaired and installed circuitry, connectors, and control boxes in accordance with naval publication manuals and maintenance guidance.

Diagnosed faults and developed resolution plans.

Performed scheduled and unscheduled inspections to validate critical systems aboard aircraft.

Completed preventative and corrective maintenance on aircraft electronics and computer systems.

Completed documentation requirements per task order requirements, including recording maintenance actions in aircraft logbooks.

Aviation Electricians Mate/Aviation Technician, DynCorp/Amentum (Test Pilot School), Pax River, MD [ 05/2020-08/2022]

Tested aviation electrical systems, components, and equipment on F-18E/F, T-38, T-6, U-1, U-6, and gliders for standards compliance verification.

Repaired and installed circuitry, connectors, and control boxes in accordance with naval publication manuals as well as Airforce publication manual and maintenance guidance.

Diagnosed faults and developed resolution plans.

Performed scheduled and unscheduled inspections to validate critical systems aboard aircraft.

Completed preventative and corrective maintenance on aircraft electronics and computer systems.

Completed documentation requirements per task order requirements, including recording maintenance actions in aircraft logbooks.

Aviation Electrician/Avionics Tech/Mechanic, Lockheed Martin, Pax River, MD

[08/2022-Current]

Performed Duties as electrician/avionics/mechanic on new generation of F-35 fighters.

Help Desk Technician ROYL Clothing LLC (Internship Contracting) – Lexington Park, MD (Remote) [ 05/2021 – Current]

Provided (Tier I) active directory, Microsoft windows and office365 administration, technical support for windows 7/10/11 resolution issue(s).

Created service tickets utilizing service now ticketing system.

Communicated with 800+ end users monthly as required, keeping them informed of incident progress, and impending changes.

Handled 25+ service desk queue requests/ call daily, averaging 140+ requests weekly. IT support on standard client applications such as Microsoft's core business applications, zoom business pro platform, Zendesk and operating systems.

Setup home network to help manage client sales and network security.

Education

Center for Naval Aviation Technical training (CNATT), Pensacola, FL

CNATTU, Lemoore, CA

Certificates: F/A-18EF ELECTRICAL/ INSTRUMENTS SYSTEMS (INITIAL)ORGANIZATIONAL MAITENANCE COURSE.

F/A-18EF WIRE BUNDLE/CONNECTOR/FIBER OPTIC CABLE REPAIR ORGANIZATIONAL MAINTENANCE COURSE.

Western Governors University –Millcreek, UT - Current

Bachelor of Science: Software Development

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