Ming Vuu

(***) *** - **** • aduoi3@r.postjobfree.com • San Francisco

RELEVANT SKILLS

● Active Directory

● Jira Ticketing

● ServiceNow

● Okta Single Sign On (SSO)

● Computer Assembly and

maintenance

● Asset Management &

Inventory Organization

● Jamf

● Customer Service Focused

● Proactive

● Windows and Mac OS

EXPERIENCE

Minted, San Francisco, CA August 2022 - Present

Seasonal Help Desk Support

● Provided T1 and T2 support on tickets fielded within Atlassian Halp while escalating to Infra and Engineering teams as needed.

● Provisioned and supported both hardware and accounts to 2000 domestic employees and international hires.

● Administered accounts within Active Directory, Okta, JAMF, Adobe, Slack, and Five 9

● Provided A/V support for a multi-day public facing event with hundreds of guests attending both in person

● and via livestream.

● Analyzed workflows and streamlined processes while providing internal documentation which was adopted

● by the team.

Astreya, San Francisco, CA May 2022 - August 2022

Contractor at DropBox, Inventory Technician III

● Collaborated with our vendors ( Computer Care and SHI) in order to assist with deploying hardware to all Dropbox employees

● Assisted with the imaging, deployment, and recovery of laptops and desktop

● Utilize Inventory Data management software to maintain inventory accuracy and workflow

● Heavy usage of Jira and ServiceNow

J Co. Workforce Solutions, San Francisco, CA October 2021- May 2022 Contractor at Yelp, IT Logistics Technician

● Assisted in the setup and configuration of the new Yelp Office. Cross-collaborated with other teams (A/V, Network Engineering, Workplace Services) in order to complete office setup

● Managed a ticketing queue in order to clear requests ranging from a plethora of logistics hardware request, VPN issues, Internet Connectivity issues, and Twilio call issues

● Assisted with a Quarterly Physical Inventory count in order to account for all assets within a spreadsheet, ordering additional assets that we see fall belows the minimum requirement

● Reached out to users through multiple form of communication (Slack, Google Chat, Gmail) in order to assist with their ticket inquiry and making sure to provide ample focus on Astreya, Newark, CA March 2020 – October 2021

Contractor at Facebook, Inventory Technician

● Tasked to ensure all IT asset tickets are successfully closed out and safely reach the hands of over 70,000 customer working from home at the time of Covid

● Shown leadership skills in a fast-paced and complex work environment by taking initiative to ensure my colleagues and I are on top of our duties

● Cross-trained to provide support in inventory and asset management, the imaging, deployment, and recovery of laptops among many other things

EMR CPR, Fremont, CA October 2019- March 2020

Desktop Relocation Technician

● Aided in the assembly and disassembly of desktop setups including Monitors, PC’s, and other Peripherals

● Provided Post-Move Services collecting user’s feedback and addressing any issues to any modifications

● Perform other delegated duties which ranges from inventory management, server moves, and structured cabling

Xoom, San Francisco, CA August 2017 – January 2018 Corp IT Helpdesk Support Intern

● Managed a ticketing queue with various tasks such as equipment deployment, new hire onboarding, basic troubleshooting, and software support

● Provisioned equipment daily, ranging from peripherals to processing units

● Provided End User Support to walk ups requesting help with various tasks

● Exceeded deadline expectations pertaining to projects, and tickets service level agreement

● Engaged in regular cross team communications to acquire shipment inquiries and financial receipts.

● Streamlined inventory system which saw a 23% drop in inquiries, wait, and delivery times. EDUCATION

Year Up / Foothill College, San Francisco, CA March 2017 – January 2018

● Completed coursework in Project Coordination, IT Helpdesk, Professional Skills, and Business Communications, with specialized training in IT Helpdesk Support, including the basis of the Hardware and Operating Systems of a computer

● Participated in Lion Heads Toastmaster to further elevate my public speaking skills as well as build leadership skills

● Achieved an honorable mention during our MOD 1 Elevator Pitch Assignment City College of San Francisco, San Francisco, CA August 2011 – December 2014

● Associates Degree

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