Branch Manager, Lab assistant

ESTEE ENOS

**** ***** ***. ********, ** ***** · 209-***-****

************@*****.*** ·linkedin.com/in/estee-enos My objective is to obtain gainful and secured employment with a company who provides benefits and promotional opportunity. I am a well-rounded and experienced health care professional with strength in leadership and process improvement implementation. I have been an asset to every position I have fulfilled, and I stand confident in my ability to contribute to my community and employer. I gain fulfillment when I can improve another entity whether it be enrichment to a peer’s life or improvement to revenue or process for the company I serve. I come with a lot to offer but remain humble and wanting to serve.

EXPERIENCE

DEC/2013 – NOV/2020

PATIENT SERVICES SUPERVISOR, QUEST DIAGNOSTICS

DUTIES AND RESPONSIBILITIES

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in- office phlebotomy.

• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.

• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.

• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.

• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)

• Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.

• Relocate/open/close PSCs, IOPs and RRLs.

• Oversees inventory process for supervised facilities.

• Participates in the interview, selection and hiring of new employees.

• Responsible for training, coaching, supervision, and development of staff.

• Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.

• Holds regularly scheduled meetings for dissemination of all information to staff.

• Ensures all employees meet requirements for driving on company business.

• Tracks/enters time/attendance of employees.

• Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all facilities.

• Prepares month-end reports.

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• May perform training and onboarding of new Clients.

• Investigates/resolves and responds to customer complaints appropriately and effectively.

• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.

• Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.

• Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.

• Participates on process improvement teams, or other initiatives to meet management objectives.

• Organizes and leads projects both within the work group and with cross- functional groups. May be required to give presentations and speak in groups.

• Demonstrates and lives the Values of Quest Diagnostics.

• All other duties as assigned, within scope of the position 9/2012 – 12/2013

LAB ASSISTANT II, MODESTO MEMORIAL HOSPITAL

Specimen collection for tier 2 trauma center, in-patient hospital, 423 beds all departments including emergency, NICU, med-surg, etc. Phlebotomy collections, nurse assisted collections via port, IV, dialysis. Neonatal, Oncology and other difficult specialty collections in addition to high volume fast paced healthcare environment in a demanding patient care focused setting. 3/2005-8/2012

Lab Assistant II/Processor/Microbiology Department Assistant Lodi Memorial Hospital

Phlebotomy procedure, data entry and processing department trainer. Lab assistant II focused in Microbiology, Phlebotomist Floor Lead, ER tech/EMT phlebotomy emergency room float. Specimen collection, specimen processing, specimen transportation, data entry and result delivery. Phlebotomy collections for 300 bed In-Patient facility including away draws for in patient recovery center and limited home draws. Hospital includes all departments typical to large In-Patient facility including Cardiac center ER, surgical center, and ICU. 2/2000-3/2005

Phlebotomist/Specimen Processor/Medical Assistant

Sutter Gould Medical Foundation Family Care

Responsibilities reflect but were not limited to all outpatient specimen collections, lab request and result data entry, specimen preparation and batching for remote transport to main testing facility, communication liaison between various departments, float coverage for other collection sites and Medical Assistant coverage.

3

6/97-6/2000

Shift Leader/Cook

In N Out Burger

Responsibilities included staff scheduling and training for all duties involved in store operations; maintenance and cleaning, cashier, cook, drive-up or walk-in orders, traveling to train as well as be trained for promotional opportunity and leadership, health and safety certification upkeep and posting for all employees on site, light payroll management, utility management and ordering schedules and emending for all food and cleaning goods. 1/97-5/97

Paralegal Assistant/Joel Parrish Esq.

This was a school-work experience program assigned to utilize my energy and focus while finding my strengths and opportunities for improvement upon entering the work force. Assigned and approved by the principal of my high school I was also legally emancipated by recommendation of the principle at 16. I interviewed and was hired for starting my first official paying and full- time position within In N Out, my official first day was my 16th birthday. This experience introduced me into the professional administrator setting. I accomplished and learned a lot as well as gained a positive reference from a legal representative. EDUCATION

JUNE 2012

AA/AS, SAN JOAQUIN DELTA COLLEGE

3.5 GPA focusing on health science and physical education as a personal interest. I scored very well in all major sciences and excelled in English and Statistics. 90 units completed with acceptance to Sacramento State and Stanislaus State University. Volunteer hours for 3 semesters in the children’s academic center, participation and volunteer time in multiple fundraising events and physical education departments. Receiving Associates for Preparatory Teaching, Arts and Science with acceptance to Speech Therapy Program and considered draft for Meteorology Program at Stanislaus University. Neither program was my interest, nor did I accept either avenue. I prepped and tested for application to nursing program scoring 85% on TEAS5 test however I never applied due to my living and family needs at the time of graduation. 4

SKILLS

• Project management

• Time management

• Organizational skills

• Advanced computer skills

• communication

• leadership

• adaptation to change

• respect for policy and procedure

ACTIVITIES

I enjoy contributing to process improvement for both professional and personal enhancement so if I were not currently on a committee for change or involved in a Six Sigma project for work, I would be taking my most recent influences home and revamping my pantry in 5S layout or preparing daily life needs for the upcoming week while enjoying music or a good show in the background. I do enjoy outdoor activity including kayaking and camping. Bird watching is a new addition to my spare time relaxation techniques, and I hope to begin logging and expanding my search this summer.

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