DERREK DAVIS

**** ******** ** • Weston Lakes, TX 77441

Phone 210-***-**** • Email aduoh9@r.postjobfree.com

SUMMARY

An experienced and driven Operations Executive with strong analytical skills who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive markets and fast-paced environments. Extensive business qualifications with an impressive track record of more than 20 years in strategic planning, policy and procedure development, project and relationship management, and training.

PROFESSIONAL EXPERIENCE

Chief Operating Officer – LTD Financial Services, L.P. • Houston, TX • May 2021 – October 2022

Top tier Collections and Client Services results, monitoring all production, customer treatment, and client relationships, resulting in increased market share volumes and agency selection from a Champion/Challenger

Extensive cross-department work (IT, Compliance, Training) to ensure adherence to ever changing laws and client requirements

Analyzed key performance indicators and metrics to assist with enhancing daily, weekly, monthly strategies for all clients to maximize productivity across multiple lines of business

Developed the design of a new user interfaced collection software, working closely with the programming team

Assist internal audit, reviewing possible exceptions across various clients standards and work with Collections team executing training, coaching and counseling

Operations Director – Ovation Financial Services • San Antonio, TX • September 2016 – April 2021

Responsible for all aspects of Operations from Sales, Loan Underwriting, Audit, Document Management, Customer Care and Collections, along with the relationship manager for our legal firm handling the foreclosures

Reduced the collection staff by 35%, while increasing production more than 40% in less than 1 year

Strategically worked with IT to automate numerous processes, increasing efficiencies and productivity

Reduced collection delinquencies average age for 12 straight months

Exceeded P&L goal by more than $100,000 in 2017

Successfully changed several vendors to enhance production, customer experience and reduce expenses

Senior Vice President of Operations – LTD Financial Services, L.P. • San Antonio, TX • July 2002 – August 2016

Successfully oversaw the start-up and development of satellite office from $150,000 in revenue and 20 employees, month 1, to averaging $8.1 million in revenues over the last 12 years with 150+ employees

Developed, enhanced and monitored training for collections, management, and general office staff

Instrumental in the development and maintenance of the company’s policies and procedures as required by new regulations governing the collections industry

Maintained vital strategic partnerships with some of the largest financial services providers, such as Citibank, JP Morgan Chase, BBVA Compass, USAA, Wells Fargo, Bank of America and MBNA

Director of Operations – LTD Financial Services, L.P. • Houston, TX • January 2001 – June 2002

Manager – Operations – LTD Financial Services, L.P. • Houston, TX • December 1999 – December 2000

Director of Operations – Triad • Houston, TX • August 1997 – November 1999

Created, monitored and maintained training for collection and management staff as well as strategies and procedures for all clients to maximize production

Monitored all aspects of third party collection services from cash collections, aging of accounts receivable, bad debt, customer service and compliance for 50+ employees

Key clients included (Memorial Hermann, Vail Valley, Health One, SW TX Methodist, Christus Health Systems)

Assistant Manager – Collections – GC Services • Houston, TX • September 1995 - August 1997

Sales Representative - John Hancock • Houston, TX • September 1994 - December 1996

EDUCATION

Southern Arkansas University • Magnolia, AR

Bachelor of Business Administration in Finance, minor in Computer Information Systems

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