Administrative Assistant Customer Service
Resume:
LIANA C. OCANA
PH: 347-***-****
Email: ***********@*******.***
Ability Summary
• Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
• Sales experience.
• Familiar with clerical and administrative experience. Professional Experience
2022-Current
Gonavi Cargo
Manager
Coordinate all warehouse logistics
Receive and dispatch air and sea cargo.
Process the merchandise in the loading system, create warehouse guides. Post shipping instruction. Coordinate the exit of merchandise from the warehouse. Supervise my staff
2012- 2022
BENARI GROUP & SL, INC
ADMINISTRATION MANAGER
Coordinating administrative operations of the branch Billing Control and sales
Bank Reconciliations, Cash Fund Replenishment,
Make requisitions officinal materials
Lease payment and other services, payment of municipal taxes for the Town Hall. Maintaining the files and everything associated with the Human Resources staff. 2011-2012
BOX Y LETTER LLC
SALES AND CUSTOMER SERVICE
Sales of services authorized shipping agent FEDEX, DHL and USPS. Customer Service.Receipt of goods and packaging. Sales Door to Door Service, Mailboxes, Fax, Internet, Photocopy, Scanner. Elaboration of banners.Control of incoming and outgoing goods to different customer.Sales statistics.Inventory control. 2010-2011
I & J.C. CORP
Dispatcher
Dispatch good to different customers of the company Download the system orders the requested orders.
Packaging and shipping the goods.
2008-2010
Travel &Tourism Agency Quo Vadis
Branch Administrative Assistant
Caracas - Venezuela
Coordinating administrative operations of the branch Rate Control Payment and Taxation of our client
Billing Control and Air tickets sales
Bank Reconciliations, Cash Fund Replenishment,
Make requisitions officinal materials
Lease payment and other services, payment of municipal taxes for the Town Hall. Maintaining the files and everything associated with the Human Resources staff. Monthly check everything concerning Occupational Safety (First Aid, first aid kits and safety equipment).
2004-2007
Hotel Best Wester C.C.C.T.
Account Payable Supervisor
Caracas – Venezuela
Bank Reconciliations. Withholding tax, accounting adjustments, OPAL program management, and GALAC (VAT and ISRL).
Check processing and wire transfers. Payment of suppliers and services.Staff supervision. Everything related to administrative processes.
2001 – 2003
Quality Coordinator
Travel &Tourism Agency Quo Vadis
Caracas -Venezuela
Up grading the Quality System of the company.
Check the manuals of different areas, developing operating procedures of implants and branches.
Performing Flowchart, Flow Chart and Schedule of Activities. Perform Inspection Checklist to the main office and branches. Assist the Quality Committee Meeting
Ensure compliance with the rules laid down in manuals for Standardization and Quality Management.
Responding to customer complaints.
Ensure compliance with the rules laid down in manuals for Standardization and Quality Management.
Coordinate the implementation of supplier evaluation and report its finding stot he President, Vice President, Directors and Area Managers.
News carry generated at the airports and ask follow-up cases to conclusion. 1999 – 2001
Travel &Tourism Agency Quo Vadis Auriga)
Transportation Coordinator
Lead logistics drivers.
Preparation of invoices, transfers control box,
Profit and loss balance sheets, cash flow, petty cash management, payroll, payments to suppliers, control vehicle maintenance, Uniform, Cell Phone, General Management Personnel Excel, and Email.
1997 – 1999
Venezolana Internacional de Aviación (VIASA)
ViasaSettlementProcess
AdministrativeAssistant
Preparation of Cash Flow, International and National Check Availability Banking Accounts handled VIASA system connections through crossovers and several banks to obtain information from CTA Bank.
Connecting International Banking system.
Analysis accounts domestic and international suppliers. 1990 – 1997
Venezolana Internacional de Aviación (VIASA)
AdministrativeAssistant
Preparation of Cash Flow, International and National Check Availability Banking Accounts handled VIASA system connections through crossovers and several banks to obtain information from CTA Bank.
Connecting International Banking system.
Analysis accounts domestic and international suppliers. Carrying balances of bank accounts of the different stations Viasa as Valencia, Maracay and Barquisimeto among others.
Account Analysis National & International Suppliers EDUCATION:
1985 - 1990 U.E. Alfredo Pietri Charallave. Edo. Miranda Bachelor 1991 – 1992 College Universities de Caracas Technical (1 year of Business Administration in Tourism Business
2001 – Instituto Universitario de Profesiones Gerenciales. Industrial management. COURSES:
Introducción a la Micro-computación Beke-Santos
Word Perfect Beke-Santos
Excel Beke-Santos
Inducción a la Iso 9000 Quo Vadis
Implantación de ISO 9000-2000 U.C.V.
Atención al Cliente Quo Vadis
Atención al Cliente INCE
Integración y Equipos de Trabajo Quo Vadis
Proceso de Aseguramiento de la Calidad Serca Training SRL Transición de ISO 9000.1994 a ISO:2000 Quality System Millennium, C.A. Excel Básico Instituto Codado
Actualización de Impuesto Consultores Integrales, C.A. RET-Retenciones ISRL Galac Software
Calidad de Servicio Best Western Hotel CCT
Venta de Servicio y Atención Al Cliente Quo Vadis
Contact this candidate