Certified Phlebotomist Customer Service

ROGER ROJAS

**** **** ** ***** *****, Ontario, CA 91764 C: 818-***-**** **************@*****.***

Sociable, outgoing and highly motivated. I take pride in being proficient at building positive relationships with new and existing customers by offering superior customer service and professionalism. My years of experience has given me confidence in my social skills and work ethic which will benefit any company I come to work for.

Customer-oriented

Active listening skills

Computer literate

Skilled problem solver

Natural leader

Fast learner

Highly dependable

Excellent attention to detail

Motivated team player

Personable

Mobile phlebotomist, 05/1992 to 06/1999

EMSI – Los Angeles, CA

Kept work areas clean and neat at all times.

Provided repeat customers with exceptional care and attention. Worked collaboratively in team environment.

Completed safety training and certifications.

Trained new staff on quality control procedures.

Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviews. Provided outstanding customer service.

Paramedical examiner and performed ekgs, blood draws and obtain urine samples Paramed examiner, 04/2006 to Current

American Paramedical Professionals – 690 E. Green st Pasadena Ca 91011 Specialized in hard blood draws, rarely miss a vein. Prioritized and accomplished wide range of tasks.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Shared the best practices for customer service with other team members to help improve the company's efficiency.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Accurately read, understood, and carried out written instructions. Provided outstanding customer service.

Read work orders to prepare for mobile health events. Paramedical examiner and performed ekgs, blood draws and obtain urine samples Lead technician, 05/2013 to Current

E Health screenings – Dallas, TX

Mobile phlebotomist for health events, performed blood draws and finger sticks. Operated cardio check machines and tablets for health events. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Responsible for all supplies being at events, check in with job sites manager and coordinate a plan so the event runs smoothly.

Team leader and responsible for as many as 4 techs under me at events. Perform vital signs and explains results to clients so they have a clear understanding of the experience Balanced, calibrated and recorded appropriate data. Explained procedures to patients to reduce anxieties and increase patient cooperation. Maintained detailed records of test results by entering data and patient information into computer. Oriented and trained new staff on proper procedures and policies. Mobile Phlebotomist, 03/2016 to Current

Hooper Holmes – Olathe, KS

Just started with this company but I plan on bringing the same professionalism and work ethic I possess to help them reach the goals they have set for customer satisfaction. Certificate of License: Certified phlebotomist, June 1992 Nova Institute of health technology - Whittier, CA Certified phlebotomist

CPR certification

Certified Ekg operator

Took vitals

Learned basic pharmacology terms

anatomy

High School Diploma: June 1990

Bell Gardens High school - Bell Gardens, CA

Harris Wali

Owner and founder of H.W. Premier

Cell Phone: 310-***-****

Jeff Lee

Life agent

Cell Phone: 818-***-****

Lenora Rowley

Mobile phlebotomist and health professional

Cell Phone: 909-***-****

EDUCATION

REFERENCES

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