Customer Service Payroll Manager
Resume:
Michelle C Boston
Kissimmee, FL 34746
Professional Summary
10+ years of experience mentoring and supporting diverse teams. Proven to be highly organized and results-focused leader. Passionate about employees, customers and implanting diversity within a work place.
Experience:
2020-Present
Uber Food Deliveries New York/Florida Delivery person
- Connect and provide customers with first class delivery service.
- Receive and accept deliveries sent to the Uber App.
- Deliver food /items in a safe, timely and efficient manner.
- Focused customer service with excellent communication when picking up and delivering food.
- Maintained 100 percent feedback rating with customers. 2019-2020
Heart share Queens Day Habilitation DSP Direct Support Professional
- Provide necessary support to people of all age groups with disabilities to participate in their communities.
- Provide support related to employment, personal goals and safety protocols. CWM Cleaning with Meaning NY NY Cleaning - Team Leader
- Maintained well organized, presentable spaces with constant attention to detail.
- Prevented the spread of germs and active infection through consistent cleaning and sanitizing.
- Completed thorough deep cleaning of floors, bedrooms and restrooms for Heart share Residence's & Day Habilitation facilities.
- Work alongside individuals to assist them succeed in a working environment as well as monitoring and assisting them to achieve company standards. 2008-2018
Supper Restaurant NY NY - Delivery Kitchen Dispatcher/Reservations & Payroll Manager
- Focused food service team with clear objectives.
- Careful monitoring of heavy phones, food inspection, menu pricing updates to be submitted to Supper website, Uber, Grub Hub, Delivery.com, Caviar & Eat24.
- Secured money preventing losses with effective register control for cash handling.
- Enhanced customer satisfaction by training employees in service strategies and improving engagement.
- Mitigation of customer issues with deliveries/reservations by responding to emails and phone calls concerning deliveries and upcoming parties in private rooms.
- Billing catering clients related to agree upon rates.
- Mitigation of payroll weekly for all restaurant employees.
- Reconciliation of payroll discrepancies/reviews of time cards. Volunteer work:
The Rock Church Queens NY
March 2001-April 2014
- Choreographed and instructed all ages in dance such as classical ballet, tap, Broadway jazz & Hip hop.
Skills:
- Bilingual
- Ability to work in diverse environments and with diverse groups.
- Outgoing personality with strong analytical, customer service, and creative problem- solving skills.
- Extensive knowledge of hospitality etiquette, food preparation, and customer service training.
Education:
- LaGuardia Community college Queens, NY. 1997-1998
- St. Nicholas of Tolentine Highschool Diploma Class of June 1991.
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