Call Center Construction Worker

Jawad Ali

Casa Grande, AZ, *****. 347-***-****. ******************@*****.***

PROFILE

Talented, detail oriented, customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Thrive in fast-paced virtual environments following established procedures to exceed all customers expectations. Effectively organize an environment in which I excel at focusing time on providing top level client support resolving issues and developing interpersonal relationships to ensure loyalty and growth. Unique skill set offering exceptional organizational/ administrative skills combined with ensuring 100% customer satisfaction.

EXPERIENCE

USA-CONNECT New York, New York

Call Center Customer Service Specialist January 2021 - January 2022

● Respond to customer comments and questions via LiveChat.

● Educate customers on company systems, form completion and services.

● Resolve concerns with products/services to help with retention and drive sales.

● Achieve high satisfaction ratings through proactive one-call resolutions.

● Answer a substantial number of calls to meet fast-paced call center demands.

● Adhere to company policies/scripts to consistently achieve call-time and quality standards.

● Entered customer interaction details in sales system to track requests,document problems and record solutions offered.

Alexander Carpathios Construction New York, New York Construction worker February 2019- October 2021

● Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

● Measure dimensions of finished pieces for conformance to specifications.

● Load, unloaded and moved material to and from storage and production areas.

● Assisted with successful, time-sensitive renovations of various structures.

● Work with more knowledgeable professionals to grow understanding of principles and construction standards.

● Operate equipment such as fork trucks and skidders.

● Determine materials needed for daily shift and loaded vehicles with equipment and supplies.

● Collected measurements and marked locations as part of project preparations. WE TV/ BIG FISH ENTERTAINMENTS New York, New York

Night Security June 2014- January 2019

● Defuse potentially aggressive or abusive behavior and contact police to apprehend perpetrators.

● Maintain and submit logs and reports of nightly activities and follow up on irregularities to discourage repeat occurrences.

● Monitor and patrol grounds throughout the night

● Investigate and report security risks or crime to promote safety on premises.

● Prevent losses and damage by informing violators of policy/procedures and restraining trespassers.

● Watch different facility areas from central location via different CCTV

● Guided periodic property safety inspections and oversaw remedial action for potential hazards.

EDUCATION

Fort Hamilton High School June, 2008

Brooklyn, New York

Kingsborough Community College January, 2009

Brooklyn, New York

SKILLS

● Cloud applications/ live chat

● Call center operations

● Account management

● Transcription

● Staff education and training

● Warehouse management

● Rapport building

● Strategic sales knowledge

● POS systems

● Complaint resolution

● Retail product management

● Interpersonal skills

● Money management

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