Irvin Barnhill

Update Email : aduod8@r.postjobfree.com

Tucson, AZ 85711

aduod8@r.postjobfree.com

+1-520-***-****

Allow Me to Help you Create your Vision!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Help Desk Level II

VeriFone - Tucson, AZ

January 2022 to Present

• REMOTE INTO FUEL STATIONS THROUGH VPN ACCESS TO DIAGNOSE, RESTART, OR FIX ANY ISSUES THAT MAY BE GOING ON BETWEEN THE SITE AND THE VERIFONE SYSTEMS

• MONITOR SITES TO MAKE SURE THEY ARE PCI COMPLIANT AND INSTRUCTING AND GUIDING SITES THROUGH THE SYSTEMS

• REMOTELY CREATED FUNCTION KEYS

• TROUBLESHOOTED NETWORK ISSUES

Owner/Operator

B.E.G. Llc

2006 to Present

I own and operate my own Llc

Videographer/Media Specialist/Director

B.E.G

October 2005 to Present

• Running my own Independent Video Production services for 14 years.

• Applying skills and knowledge regarding Final Cut Pro X, Adobe Creative Cloud platforms, and W/ 35mm HD Video Production gear.

• Practicing excellent customer service through face-to-face, phone-based, and social media methods

• Providing support for my products and services to customers, such as but not limited to replacing corrupted files or providing tips on proper usage. Stock Select Associate

Integrity Staffing

November 2019 to December 2019

Technical Support Representative - Alorica Costco Concierge Alorica

May 2019 to November 2019

• Troubleshooting appliances and electronics for customers via inbound calls

• Contacting manufacturers for replacement parts and setting appointments with certified technicians Customer Service/Sales

Integrity Staffing Solutions - Tucson, AZ

November 2018 to December 2018

DirecTV and AT&T

October 2018 to November 2018

• Taking inbound calls and providing customer service and technical support for for DirecTV and AT&T

• Set up service and activation on handsets and other devices as required

• Managing customer accounts and maintenance

• Ordering new equipment for customers

Caregiver

The Meadows Catalina

November 2017 to October 2018

Credit Authorization Rep/ Billing Adjustments/ Fraud Specialist Macy's

July 2015 to November 2017

Taking inbound calls and performing customer account management, billing adjustments, and identity verification

Inbound Sales Representative

Sears

April 2014 to July 2015

Performing account management and customer service engagement for incoming callers Temporary IT Assistant - Icon Professional Services (Intuit) Intuit

2013 to 2013

Desktop Support Specialist

ICon Professional Services - Tucson, AZ

June 2011 to April 2012

on company notebooks

• Triaging equipment malfunctions and figuring out parts or procedures needed for solutions

• Installing phone lines on a workstation set-up.

Customer Service Representative

APAC (Icon/Intuit)

October 2010 to March 2011

Taking inbound calls on issues or technical difficulties involving Intuit products and troubleshooting to provide solutions and customer satisfaction.

Education

Associate of Science in Film Production in FILM AND VIDEO Full Sail University - Winter Park, FL

2005

High School Diploma

Alexander M. Patch American American High School

Skills

• Call Center

• Customer Service

• Microsoft Office Suite (10+ years)

• Customer Support

• Apple (10+ years)

• Tech Support (7 years)

• Troubleshooting (9 years)

• Help Desk (2 years)

• Google Ads (2 years)

• Adobe Photoshop (8 years)

• Microsoft Office (10+ years)

• Excel (8 years)

• Video Editing and Visual Effects Software

• Fraud Prevention

• Photography

• Desktop Support

• Video Production

• Final Cut Pro

• Filming

• Adobe Creative Suite

• Adobe Premiere

• Marketing

• Social media management

• Digital marketing

Certifications and Licenses

First Aid Certification

CPR Certification

Assessments

Teamwork: Interpersonal skills — Familiar

February 2019

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Familiar

Sales skills — Familiar

September 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Familiar

Social media — Familiar

September 2019

Creating content, communicating online, and building a brand's reputation. Full results: Familiar

Technical support — Completed

April 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: Completed

Management & leadership skills: Impact & influence — Familiar September 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar

Marketing — Completed

January 2020

Understanding a target audience and how to best communicate with them Full results: Completed

Project timeline management — Completed

August 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Arizona Certificate of State

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