Call center supervisor, customer service, conflict resolution

Michelle P Young

469-***-**** ***********@*****.***

EXPERIENCE

MAINTENANCE TEAM/CASHIER BUC-EE'S

ROYSE CITY, TX 10/21-10/22

Interior & exterior Cleaning & maintenance. forklift, pallet jack,,large floor machine, power washer, steam cleaner. Forklift & TABC certified. Cashier -Receive and disburse money, use electronic scanners, cash registers, or related equipment, process credit or debit card transactions and validate checks. FRONT DESK/LAUNDRY

RODEWAY INN & SCOTTISH INNS CARROLLTON, TX 5/19-9/21 Front desk tasks: registering guests, cashier-Receive and disburse money, use electronic scanners, cash registers, or related equipment, process credit or debit card transactions, balance cash drawer, daily logs and computer records, run reports,research chargebacks. Training new employees. Oversee housekeeping staff. Resolving computer and other equipment issues, maintaining the entire hotel, resolving any guest issues quickly and satisfactorily. Ensuring compliance with all local, state and federal laws. Commercial laundry.

LAWN & GARDEN ASSOC/CASHIER/GREETER

WALMART SUPERSTORE FRISCO, TX 4/20-8/20

Greet customers, ensure compliance with store capacity limits & mask mandates. Cashier-Receive and disburse money, use electronic scanners, cash registers, or related equipment, process credit or debit card transactions and validate checks. OFFICE MANAGER/CLIENT LIAISON/STAFFING COORDINATOR ANNEX CARE SERVICES, INC DALLAS, TX 8/12 - 4/19 Took agency from approximately 5 shifts weekly to as many as 50 per week. Helped solidify relations with client hospitals' management teams and contract healthcare professionals. Reconciling, invoicing, collections, AP/AR,Recruiting, screening and hiring applicants, compliance with all local, state and federal regulations, coordinating our team with the hospitals' supplemental staffing needs, Marketing, contract negotiations, payroll, Quickbooks Pro,Microsoft office products.

POA/PERSONAL & BUSINESS MANAGER/CARETAKER

KENNETH C HOPPER, DALLAS TX 4/01-12/06

Meals, housekeeping, laundry, bookkeeping, banking, shopping,, budgeting, paying bills, managing accounts.

Medication management, scheduling appointments and providing transportation to and from medical appointments and procedures, communicating with doctors and management of all health care procedures at home, management of catheters and G tube, as well as G tube feedings, watching for any significant changes in physical or mental state and taking appropriate actions. RECRUITER

STEVENS TRANSPORT

MESQUITE, TX 12/99 - 6/01

Pre-screening candidates for the CDL training program Extensive background checks-personal, medical, criminal, work history, workers comp, driving records. CUSTOMER SERVICE SUPERVISOR/NATIONAL VENDOR RELATIONS MANAGER ROAD RESCUE, INC DALLAS, TX 4/93 - 12/99 Supervision of 15 employees, handling complex, irrate or difficult customers. Pre-screening, hiring, firing & training staff. Motivation of employees by developing incentive programs and morale boosting techniques, conflict resolution, maintaining relationships with local and nationwide vendors.

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