Randy W. Brown

*** ********* *****

Fancy Gap, VA 243-***-****

aduocy@r.postjobfree.com

276-***-****

c: 276-***-****

Objective: IT Support Specialist Helpdesk Technician Dedicated helpdesk professional looking to provide technical support to end users and employees. Skilled problem-solver able to communicate at all levels of technical proficiency. Able to troubleshoot, resolve and document help requests for desktop, laptop, mobile, network and peripheral problems.

Experience

Technical Troubleshooting

Virus Detection, Removal & Prevention

System Upgrades & Optimization

Security, Backup & Recovery Solutions

Operating System Reinstallation

Technical Summary

Certifications: Google IT Support Certificate

Platforms: Windows, Linux, Mac OS, Android

Networking: LANs / WANs, VPNs, wireless systems hookup, routers, firewalls, the 5-Layer model, company software installation, network permissions and security, servers, mac addresses, IP addressing, DCHP auto-IP addressing, TCP/IP Subjects Studied: Servers, infrastructure, cloud services, software as a service, cloud servers vs local servers for smaller companies, Virtual Private Network (VPN) security with hidden IP, tunnels, systems administration, active directory, LDAP, Powershell, Bash, user permissions and user groups through active directory, password changes in active directory

Hardware: Desktops, laptops, printers, scanners, projectors, tablets, mobile, infrastructure servers

Applications: MS Office, Norton / McAfee Antivirus, Symantec, Norton Internet Security, Operating Systems reinstallation and installation

Security studied: Encryption, symmetric and nonsymmetric encryption, antivirus, denial of service attacks, adware, trojans, worms, firewall, white-listing, password recommendations, multi-verification, dictionary attacks, robot attacks, tailgating security options, man in the middle attacks, ransomware, disgruntled employee bombing, removing access and permissions upon departure

Backup and recovery: Multiple servers, logging, disaster planning, thumb drives, hard drives, storing company software and client information in multiple locations, research logging history of previous crash of same nature, disaster planning. Education

B.S. in Religion: Christian Ministries, Liberty University, Lynchburg, VA 2015- December 2019

GPA: 3.67

Graduated Magna Cum Laude

National Society of Collegiate Scholars honor society Member since 2016 Google IT Support Certificate earned from Surry County Community College – 2022 Work Experience

I have spent the last several years as a caregiver for my father with Alzheimer’s and Dementia. Before that I ran my own landscaping business for 14 years. Running my own business instilled several valuable characteristics. Customer service, project management, problem solving, motivation and leadership are just a few. While my landscaping business was successful, I have always been interested in IT, and so I pursued further education in IT. My plan is to transition into a new career helping people solve their IT problems.