Project Manager Care Advocate

Reginal A. Hay, Jr.

Winter Haven ***** (c) 561-***-**** *******.***@******.***

Accomplished Senior-Level Manager and Leader

Information Management Domestic & International Business Development Multifaceted Environments

Executive leader with expertise in all aspects of data management. Critical team player in fast-paced professional settings. Extensive experience with integration of Hitachi and third-party software products into partnered product lines. Adept in developing global operating programs to boost market share, increase efficiency and delivery performance, and provide exceptional customer and user care. Proven ability to integrate operations strategy into system design and implementation. Develops project strategies and solutions focused on achieving measurable results. United States Air Force veteran who learned initial leadership and technical skills in service.

Analysis & Decision Making

Operations Strategy

Process Design & Execution

Troubleshooting & Problem Solving

Business Development

Solutions Implementation

Customer Relationships

Exceptional Communication

Reporting & Documentation

PROFESSIONAL EXPERIENCE

HITACHI DATA SYSTEMS, Santa Clara, CA 1999 – 2017

All positions at HDS were in a remote office (telecommute) setting.

Manager (Escalation Manager and Select Care Advocate), 2011 – 2017

Utilize leadership expertise to manage business-critical service requests and situations.

Specify and write problem descriptions. Communicate order status to customers and coordinate resources.

Collaborate with customer personnel at all levels to ensure timely and accurate updates.

Direct an available 24/7/365 rotation of dedicated personnel.

Solutions Architect (Global Solutions), 2009 – 2011

Developed, produced, and documented software solutions with Hitachi and third-party software.

Created and authored white papers regarding case management issues and implemented resolutions.

Director (Product Integration & Evaluation—PI&E), 2006 – 2009

Managed Hitachi Content Archiving Platform selection and integration.

Completed Hitachi High-Performance NAS selection and integration.

Integration Engineer (PI&E), 2004 – 2006

Served as HiCommand Storage Services manager, directing selection and integration.

Manager (Integrated Software Development True North Program), 2002 – 2004

Managed the innovative program that allowed HDS partners access to the HiCommand API.

Project Manager (HiCommand Product Development), 2001 – 2002

Served as Project Manager for HiCommand Device Manager V1.1, developing requirements and test planning.

Solutions Manager (Hitachi Data Systems), 1999 – 2001

pi TECHNOLOGIES, Quito, Ecuador 1999

Vice President (Latin America Operations)

Initiated team-based approach to remediating Y2K problems, designing and executing developed solutions.

Administered budget and schedule for all engagements in Latin America and the Caribbean Regions.

Presented solutions to anticipated issues and client project needs within budgets and ahead of schedule.

DALEEN TECHNOLOGIES, Boca Raton, FL 1998 – 1999

Director, Test and Certification

Utilized HR background and expertise to supervise 12 to 15 staff members, with eight direct reports.

Interviewed, hired, trained, and provided guidance to senior, junior, and entry testers.

Designed billing and customer care software in Delphi and C++, using Oracle DBMA 7.3.4 or 8.0.x.

CTA INCORPORATED, Lincoln, NE 1995 – 1998

Technical Director/Deputy Project Manager, 1996 – 1998

Directed the proposal and capture team for the $15M Nebraska Year 2000 project.

Served as an accomplished and key member of the CTA tools selection and evaluation committee.

Supervised business development and technical direction on $60M task order contract for Year 2000 and system modernization project in several states.

Senior Quality Assurance Specialist, 1995 – 1996

US Navy Projects

BILL HARBERT INTERNATIONAL CONSTRUCTION, Ankara, Turkey 1993 – 1995

Information and Communication Systems Manager

Project-managed, analyzed, designed, and coded medium-scale mission-critical software products.

Programmed database systems, utilizing Fox Pro products on distributed data systems in four Commonwealth of Independent States (CIS) countries.

Coordinated Satellite Communication Systems, supporting construction in all five countries.

PRC INC. (LITTON—PRC), Montgomery, AL 1991 – 1993

System Test Engineer

Initiated a test analysis program to aid in defining requirements and system testing procedures.

Compiled and executed test programs/data sets used to test various combinations of hardware and software.

Evaluated X Windows, Motif applications cross platform in Solaris, Mac, and VMS environments.

UNITED STATES AIR FORCE, Montgomery, AL 1971 – 1991

System Architect/Technical Manager, 1988 – 1991

Directed various personnel, including 22 USAF staff, Turkish Air Force members, and IBM personnel.

Changed 3.5M lines of COBOL code from a Unisys DMS 1100 network database to an IBM MVS/ESA CISC DB2 system.

Directed innovative software design, management, quality, testing, and configuration control.

Programmer/Analyst and Technical Team Lead, 1981 – 1988

Led a team of technical personnel in the design and development of the Core Automated Maintenance System.

Aircraft Maintenance, 1971 – 1981

EDUCATION & CREDENTIALS

Bachelor of Arts in Human Resources Administration, St. Leo College, St. Leo, FL

Minor in Computer Applications

Post-Graduate Coursework, Troy State University, Montgomery, AL

60 Semester Hours in Computer Information Science

Completed 50% of Masters in Science (Computer Information Science) before being transferred overseas

Personal Development Courses, Hitachi Data Systems

Several courses in both hardware and software solutions for both personal development and course review

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