Service Delivery Linux System

Xingyu Zheng

Email: **************.***@*****.***

Mobile Phone: +353(0) 873729993

Current Address: ** ******** **** ***** ****** 16 D16 KD86 Education

DCU (Dublin City University) Master degree in Computer Science Cloud Computing Sep.2017-Aug. 2019

Modules: System software / cloud computing / cloud technology / data management and visualization / network security / concurrent programming / machine learning Design Projects (Tools used):

• Deploy an application on three different cloud platforms AWS, IBM Bluemix, Heroku / Tools: Three cloud platform / Linux system

• Research and implement a phishing URL classifier to distinguish phishing URL. Tools: different machine learning algorithms Decision Tree, Random Forest, Logistic Regression, Gradient Boosting. Using them to find which one is better.

• Real Time Twitter Data Analysis. Tools: Twitter Streaming API, google cloud data center, spark

• Graduate project: network intrusion detection system / Tools: java, snort system Jianghuai College Bachelor (Network Engineering) Sep.2013-July 2017 Modules: database programming/ administration / system administration / c language / java language / network engineering / c++ / principles of computer composition Graduate Project: design network topology for a small company / Tools: cisco packet tracer Work experience

Mingren coffee Manager Nov.2021 – . Oct 2022

• Manage day-to-day operations of the cafeProvide technical assistance and support for incoming queries related to computer systems, software, and hardware.

• Add new menu items based on seasonality and customers’ preferencesMaintain daily performance of computer systems

• Advise staff on the best ways to resolve issues with clients and deliver excellent customer serviceInstall,

• Nurture friendly relationships with customers to increase loyalty and boost our reputation Yuanfudao Counselor Oct 2020 – Oct 2021

• work one-on-one with students or groups of students to teach and guide them through homework assignments and test preparation.

• Asses students’ learning needs and weakness in skills that need to be improved.

• Help students grasp new concepts and how to use them

• Good communication skills with students and their parents Commsec IT service delivery Jan.2020 – Mar.2020

• Respond to queries either in person or over the phone

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.

• Train computer users

• Maintain daily performance of computer systems

• Set up new users

• Install, modify, and repair computer hardware and software

• Clean up computers

• Follow up with customers to ensure issue has been resolved

• Gain feedback from customers about computer usage

• In charge of ticket system

• Company weekly report

Primeline IT Services Desk Sep.2019 – Jan.2020

• Respond to queries either in person or over the phone

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.

• Train computer users

• Maintain daily performance of computer systems

• Set up new users

• Install, modify, and repair computer hardware and software

• Clean up computers

• Follow up with customers to ensure issue has been resolved

• Gain feedback from customers about computer usage

• In charge of ticket system

• Company weekly report

Skills

• Excellent in MS Excel, Word and PowerPoint;

• Proficient in English, native Mandarin speaker and knowledge of Cantonese;

• Excellent on interpersonal coordination and teamwork;

• Good understanding of static routing, SQL databases and VMware;

• Developed problem-solving skills;

• Good time management skills and organization skills as well as problem-solving skills;

• Master java, c and python language;

• Good ability to implement applications on the cloud;

• Know DOS, DDOS and how to solve them;

• Thorough understanding of windows, Linux operating system;

• Good understanding of AWS, IBM Bluemix and other cloud platform;

• Good data analysis ability;

• Deep understanding of network protocol such as BGP, ISIP and TCP/IP;

• Have a good technical network background, for example IP networking fundamental;

• Familiar with Network deployment in company;

• Deep understanding of firewall and network security; Visa Type

Visa Stamp 4 which indicates that I’m entitled to work full time in Ireland.

Contact this candidate