Customer service/ remote

Felicia Jones

Brandon, FL *****

aduo7h@r.postjobfree.com

+1-656-***-****

Work Experience

Dispatcher/Customer Service Representative/ remote Agero Roadside Assistance/ remote - Tampa, FL

January 2022 to Present

• Receive emergency and non-emergency calls and record significant information

• Address problems and requests by transmitting information or providing solutions

• Receive and dispatch orders for products or deliveries

• Prioritize calls according to urgency and importance

• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations

• Monitor the route and status of field units to coordinate and prioritize their schedule

• Provide field units with information about orders, traffic, obstacles and Customer Service Associate

Bealls Outlet - Tampa, FL

July 2016 to June 2018

* Greeted customers entering establishment

* Answered customers' questions, and provided information on procedures and policies

* Helped customers find the location of products, Issued receipts, refunds, credits and change due to customers

* Stocked shelves, racks, cases, bins, and tables with new and transferred merchandise Customer Service Representative

Alorica - Tampa, FL

August 2013 to December 2015

* Completed contract forms, prepare change of address records and issued service discontinuance orders, using computer

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken

* Maintained and update filing, inventory, mailing, and database systems, either manually and using a computer

* Scheduled appointments and maintained and updated appointment calendars Education

High School Diploma

King High School

May 2001

High School Diploma

King High School - Tampa, FL

2001

Skills

• Sales Representative Billing Filing Customer Service Oriented Customer Service Customer Service Representative Office Management Database Database Systems Detail-Oriented Excellent Customer Service Skills Team Player Inventory Retail Sales Verizon English (8 years)

• Order Entry

• Front Desk

• Microsoft Excel

• Computer Operation

• GIS

• IVR

• Customer service

• Typing

• Dispatching

• GPS

• Transportation management systems

• Transportation planning

• Communication skills

• Supply chain

• Data entry (4 years)

Languages

• English - Expert

Certifications and Licenses

Food Handler Certification

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