Customer Service and support

HOPE DEAN

*** * ******* ** ****** GA ***** · 706-***-****

*********@*****.***

Highly self-motivated individual with 35+ years of customer service experience, looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

04/2019 TO PRESENT

BAKERY OWNER, lil dutch bakery

Open & closed store

Payroll management

Performed inventory

Managed personnel

Managed finances

Office Administration

Provided the highest level of service to our customers

04/2013 TO 04/2019

CAKE DECORATOR/BAKERY MANAGER, lil dutch bakery

Open & closed store

Baking and cake decorating

Employee evaluations

Created employee schedules

Face to face appointments for customer consultations

Interviewing – hiring/firing

Train new hires

11/2009 TO 04/2013

BAKERY/DELI MANAGER, iga

Cake designing and decorating

Consult with customers about cake designs and all orders in both departments.

Oversaw all employees' work performance

Created employee schedules

Ordered goods and supplies

Performed quarterly inventory

Provided the highest level of service to our customers

EDUCATION

MAY 1986

HIGH SCHOOL DIPLOMA, evans high school

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

HIGHLIGHTS

Efficient in Microsoft Office

Skilled in training & development

Excellent time management

Dedicated team player

13+ years of leadership experience

CERTIFICATIONS

ServSafe Certification

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