It support
Resume:
ALAN MOYER
It Support
PROFILE
Strategic and versatile leader with a proven record of building relationships, managing projects from concept to completion, and implementing strategies. Well versed in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Successfully able to plan the present with the future in mind and generate resourceful contingencies to current and forthcoming ordeals.
CONTACT
PHONE:
EMAIL:
**********@*****.***
Education
My Computer Career
Graduated Feb 2022
Currently enrolled in CIAT, California Institute of Arts and Technology
Class will begin in Jan 2023,
At CIAT I will be getting my degree in Bachelor’s of Applied Science in Computer Information System – Networking Track
WORK EXPERIENCE
Randstad Us- It Support Center & Performance coach
November 2020 to Current
Currently working for Statefarm as the client, troubleshooting 1st level, support for Statefarm employees, in addition to that was also a performance coach, I would track metrics, I would coach reps that were on the phone to improve their metrics, I would also train in different areas of the Statefarm system to help them learn and grow, along with that also track attendance and reach out and coach on reps with attendance issues..
Tackled troubleshooting and problem resolution to support end-user technical issues.
Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
Monitored IT use to maintain compliance with established processes, policies and guidelines.
Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
Performed walk-throughs for new hires to aid in technological onboarding processes.
Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
Assisted customers with various types of technical issues via email, live chat and telephone.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Used remote login tools to assist clients with technical and product questions.
Walked customers through common phone hardware and software configurations to maximize service functionality.
Pizza Hut Shift Leader
Oct 2018 to March 2020
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Assisted general manager with operations game plan and company initiatives implementation.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Educated customers about offerings, promotions and pricing to boost sales.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Checked orders for quality and completeness.
Coached team members to increase productivity and reduce workplace accidents.
Assessed reports and adjusted workflows to realign with targets.
Coached and trained employees and managed daily work assignments to enhance operations.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Innocor Inc Machine Operator
Feb 2017 to Nov 2020
Lubricated parts and performed minor maintenance to improve machine function.
Documented daily production data and submitted accurate time logs to keep management up to date.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Prepared machine for production processes by equipping with required tools and parts.
Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
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