MORRIS SANDO

Frederick, MD *****

240-***-**** - aduo57@r.postjobfree.com

PROFESSIONAL SUMMARY

Reliable employee seeking IT Field Service position. Offering excellent communication and good judgment.

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

Troubleshooting Network Issues

Software Evaluation

Resolving Problems and Incidents

Customer Satisfaction

Collaborative Team Player

Field Support

Hardware and Software Repair

Configuring Devices

Hardware Evaluation

Desktop Partitioning Software

BMC Remedy

Network Technology

WORK HISTORY

08/2005 to Current IT Field Service Technician

Albertsons-Safeway – Lanham, MD

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Configured hardware, devices and software to set up workstations for employees. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Removed malware, ransomware and other threats from laptops and desktop systems.

Patched software and installed new versions to eliminate security problems and protect data.

Maintained servers and systems to keep networks fully operational during peak periods.

Carried out day-day-day duties accurately and efficiently. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

04/2000 to 08/2005 Field Representative

Advance Business Systems – Cockeysville, MD

Traveled up 78 miles per day to visit customer locations. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Connected with customers to assess satisfaction and resolve service issues. EDUCATION

09/2014 Bachelor of Science: Information Technology Strayer University - Washington, DC

07/2000 Associate of Applied Science: Electronics Technology York Technical Institute - York, PA

12/1989 High School Diploma

Herbal Multilateral High School - Liberia, West Africa

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