D’Vonte M. Chapman

Orlando, FL, *****

321-***-****

aduo43@r.postjobfree.com

Summary

A results-driven professional with over five years of customer service experience aiming to transition into a space that will benefit from my strong work ethic while also allowing me to diversify my experience and achieve upward mobility.

Skills

Microsoft Office Suite Multitasking POS Equipment Training Observant Conflict Resolution Teamwork Experience

FEB 2022 - OCT 2022

Kings Dining & Entertainment, Orlando, FL - Bartender

● Craft cocktails for guests using specific ingredients, measurement tools and glassware from memorized recipes.

● Order supplies and take inventory to ensure the bar is fully stocked.

● Brainstorm and utilize the inventory to meet guests’ expectations.

● Drive sales by consistently meeting or exceeding set goals for seasonal items. DEC 2020 - FEB 2022

TopGolf, Lake Mary, FL - Bayhost/Bartender

● Engage with guests, identify their needs, and ensure they are well cared for at all times.

● Maintain knowledge of multiple menus that change with every season in order to maximize sales.

● Up to date with all safety standards and discrimination policies in place.

● Clean and organize on a set schedule to adhere to the company policies. APRIL 2019 - JULY 2020

Sunshine Health, Maitland, FL - Program Coordinator I

● Screen for eligibility and benefits by analyzing specific on a case-by-case basis.

● Initiate authorization requests for services in keeping up with prior authorizations in place.

● Adhere to company and state compliance standards while making sure that all criteria match the Personal Care Policy and align with enrolled services and dates.

● Operate a multi-line phone system while maintaining excellent customer service and simultaneously completing data entry.

Education

AUGUST 2006 - MAY 2010

Timber Creek High School, Orlando, FL - High School Diploma

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