Data Entry Customer Service

Hannah Burnett

Hard Working Customer Service and Data Entry Team Member with ability to effectively

multi-task.

Lexington, KY 40517

***********@*******.***

I am always eager to work, and open to change and instruction. I take criticism well, and use it to know to change how I should be a better employee. I don't currently have a degree, but I'm actively looking into going back to the University of Kentucky to complete either an IT degree or Clinical Leadership and Management. I would make an excellent addition to your team, and will give you 100% every day. Work Experience

Specialist

Apple - Lexington, KY

August 2021 to Present

• I work with customers on a face to face basis assessing their needs, and trying to help them find the product best suited for them.

• I use a machine that takes cards, like a mobile cash register. And I also can use our physical cash registers in store.

• I use my communication skills to see if any customers are possible business clients, and if so, talk to them about our Apple Business benefits, or get them a discount if their company already has an account with us.

• I greet customers at the door and delegate who would be best fit to take care of their needs.

• I am very proficient at sales, and marketing our new items.

• Every day I learn something new about our company, or learn something from our customers. I never leave work feeling unfulfilled.

• I am able to keep a work/school life balance because I know I will excel at work. Customer Service Coordinator

Florida Tile - Lexington, KY

March 2021 to Present

• Working for the Home Depot department, as Florida Tile has a contract with them that contains exclusive tile.

• Data entry putting info from online orders into our system, SAP.

• Muti-tasking and using multiple screens and using info abut different freight carriers and assigning the correct company based off of location in US.

• Copying, scanning, printing documents to be used and sent to correct department.

• Coordinating messages to different departments such as our warehouse in Lawrenceburg, which I toured seeing how the tile is made and shipped, and communicating with them in order for Home Depot orders to be shipped on time to avoid fines.

• Making calls to customers and different Home Depot stores to answer any inquiries about our Home Depot exclusive tile, giving them order numbers, part and batch information so we could insure customers received tile from the same run, different SKU's so they could know how to correctly place the order.

• Working through email was a large part of the job. Answering requests for samples and creating and sending those orders. Also, communication with coworkers and other departments was essential.

• Emailing my Home Depot coworkers about all active orders and to effectively work together and have the best teamwork possible from home.

• Emailing other departments, for example transportation or our warehouse, and give them a list for every order I did so they could process them to be shipped. Also contacting other departments to add stock or unlock certain batches so we could attach it to the correct order.

• Biggest part of the job was teamwork, even working remotely. We could effectively communicate with Teams and through email, and making sure we were all on the same page. Customer Service Representative

Conduent - Lexington, KY

July 2020 to December 2020

• Working as an insurance representative for Humana Mail Order Pharmacy

• Talk to members and help them make orders for their medications

• Help members reach out to their Doctors to request new medications, or update current ones

• Help members understand their insurance plan, and how it effects their prescription drug coverage

• Talking with members and learning about their problems, helping them talk through them or just being there for them to have someone advocating for them

• Understanding how each different plans Benefits effect members and explaining the stages of coverage

• Helping members with their Finances, paying balances, explaining how to send in checks or money orders, or how to add Credit Cards to their file

• Working from home and still insuring I provide excellent service to every member I help

• Problem Solving in any situation to avoid having to transfer member so they talk to as few people as possible, so they feel like they have a more personal experience HHR Attendant

Redmile - Lexington, KY

January 2018 to July 2020

• Fixing Historic Horse Racing terminals when they have issues

• Paying out jackpots to guests

• Completing tax information

• Constant customer relations and problem solving

• Explaining how HHR Racing works and how to use the games

• Walking the floor to insure that every machine is working, and every guest is happy Receptionist/File Clerk

Cartown KIA - Nicholasville, KY

July 2017 to October 2017

Answering phones and controlling the switch board

Connecting new clients to salesmen

Filing all records into numerical order by VIN

Maintaining positive client relations over the phone Server

PIZZA HUT - Columbia, KY

May 2016 to July 2016

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Inform customers of daily specials.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Crew Member

MCDONALDS - Columbia, KY

October 2014 to March 2016

Serve customers in eating places that specialize in fast service and inexpensive carry-out food. Accept payment from customers, and make change as necessary. Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.

Clean and organize eating, service, and kitchen areas. Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures. Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.

Collect and return dirty dishes to the kitchen for washing. Perform personnel activities such as supervising and training employees. Seasonal Beauty Advisor

Ulta - Lexington, KY

November 2017

Working cash register

Helping customers find specific items they're looking for Cleaning and stocking

Hostess

Hooters - Lexington, KY

October 2017

Seating guests

Being the first friendly face customers see

Education

Bachelor's in Information Communication Technology University of Kentucky - Lexington, KY

August 2021 to Present

Bachelor's in Mass Media Communications

UNIVERSITY OF KENTUCKY - Lexington, KY

December 2016

High School Diploma

ADAIR COUNTY HIGH SCHOOL - Columbia, KY

May 2016

Skills

• Microsoft Office

• Organizational Skills

• Problem Solving

• Customer Satisfaction

Assessments

Customer service — Expert

December 2020

Identifying and resolving common customer issues

Full results: Expert

Medical receptionist skills — Expert

July 2020

Managing physician schedules and maintaining accurate patient records Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Knowledgeable in Microsoft Office

Critical thinking and problem solving

Dedication to work and projects

Time efficiency

Oral Communication skills

Organizational skills

Strong work ethic

Friendly and open minded; Committed to client satisfaction

Contact this candidate