KRISTA MONTESANO

Altamonte Springs, FL *****

914-***-****

aduo1f@r.postjobfree.com

SUMMARY

Highly trained in customer service. Exceptional at multitasking and problem solving.

EXPERIENCE

Quest Diagnostics Temp August 2007-December 2007

Quest Diagnostics PSR 1 January 2008-October 2009

Quest Diagnostics PSR 2 November 2009- September 2018

Quest diagnostics PSR 3 September 2018 - Today

Site lead Newburgh PSC

Site lead Carmel PSC

Site lead Metrowest PSC

Site lead Apopka PSC

Relay for life coordinator for Quest Diagnostics

Coordinator for Newburgh and Carmel PSC’s remodels

Assigned as PSC’s lead to fix highly problematic areas. Such as: lowering wait times, fixing phone and internet issues, organization issues, and time management issues.

2009-2017 Taught and evaluated Dutchess Community College Interns how to draw blood, process specimens and how to interact with patients.

Safety officer

Patient Services Training Coach and TNP coordinator

Daily responsibilities:

Draw blood and process samples with the highest quality

Data entry and bill collection per Quest policies and procedures

Answering phones and returning phone calls to patients and clients

Ordering supplies

Managing employee's productivity, hours, breaks and quality of service

Training new employees

Ensure facilities are neat, clean and in good repair

Assist in periodic inventory counts

Track down PSC errors and provide reports and coordination of redraws

Communicate via email and chat

SKILLS

*Project management *Problem Solving *Time Management *Critical Thinking *Adaptable. * HIPPA *OSHA. * icd10

*Interpersonal Skills *Leadership Skills *Active Listening *Performing Tasks Quickly and

Efficiently *Microsoft/Google Office suite * Social Media *Computer Skills *Writing Skills

*Multitasking *Patient Care *Computer Troubleshooting *Creative *Zoom *Digital Communication

*Presentations *Email Writing *Chat Communications *Work Well Under Pressure

EDUCATION

Graduate of Dutchess Community College

Associates Degree in Performing arts

Technical certification in Phlebotomy and data entry

AWARDS AND ACKNOWLEDGEMENTS

Silver award (Girl Scouts): Community service-based award

Anthony DeRosa 845-***-****

Deborah Hagan 914-***-****

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