Service Representative Delivery Driver
Resume:
Michelle Morgan
**** ******** **** ********* #*-*03
Huntsville, Alabama 35802
************@*******.***
PROFESSIONAL SUMMARY
Energetic customer professional eager to deliver positive, memorable experience to every customer. Consistently meet or exceed expectations with strong multitasking abilities. Quick learner and hard worker.
SKILLS
Customer Needs Assessments Customer Service Time Review
Problem Resolution Salesforce Expert Spur Application Expert
Assignment Management Qualification Audits Vitals
Inbound/Outbound Calls Onboarding Specialist Answer phones
Create estimates and work orders Respond to emails. Load and unload vehicles
Deliver food and groceries
EXEXPERIENCE
Delivery Driver, Spark, June 2022 to Present, Huntsville, AL
● Deliver a wide variety of items to different addresses and through different routes
● Shop for a variety of items via Spark app
● Follow routes and time schedule
● Load, unload, prepare, inspect and operate a delivery vehicle
● Ask for feedback on provided services and resolve clients’ complaints
Delivery Driver, UberEats February 2022 to Present, Huntsville, AL
● Deliver a wide variety of items to different addresses and through different routes
● Follow routes and time schedule
● Shop for a variety of items via UberEats app
● Load, unload, prepare, inspect and operate a delivery vehicle
● Ask for feedback on provided services and resolve clients’ complaints
Delivery Driver, DoorDash February 2022 to Present, Huntsville, AL
● Deliver a wide variety of items to different addresses and through different routes
● Follow routes and time schedule
● Load, unload, prepare, inspect and operate a delivery vehicle
● Shop for a variety of items via DoorDash app.
● Ask for feedback on provided services and resolve clients’ complaints
Customer Service Representative, Real Floors, July 2022 to October 2022, Madison, AL
Answer emails
Answer incoming phone calls
Create work orders given to us via email, phone calls or in office
Calculate materials needed to fulfill requests
Communicate with property managers, sales reps, and various departments to understand and resolve issues and answer questions
Receptionist/Screener, CSL Plasma, February 2022 to May 2022, Huntsville, AL
Answer incoming phone calls
Assist new and existing donors with the donation process and answer questions
Screen donors to determine eligibility to donate plasma
Create profiles
Refer unresolved donor grievances to designated departments for further investigation
Sanitation
Community Service Representative, Spur Jobs, July 2018 to January 2022, Huntsville, AL
Communicate with workplaces and workers via phone and email to understand and resolve issues and answer questions
Investigate the workplaces or worker’s concerns, communicating between departments to rectify issues.
Refer unresolved workplace or worker grievances to designated departments for further investigation.
Confirm hours for worker’s shifts to ensure proper and timely pay.
Assist worker with the hiring process via Spur app.
Troubleshoot app issues with workers.
Continuously meet or exceed service quality performance scores.
Audit worker qualifications to ensure that they are current with all trainings/courses
Education Paraprofessional, Appleton, January 2018 to May 2018, Huntsville, AL
Work one to one with special needs students
Assist teacher with implementing daily lesson plans
Assist child with classroom assignments and projects
Use reinforcements to help change negative behaviors to more positive behaviors
Document behaviors throughout the day
Implement Behavior Improvement Plan
Perform various duties that administrators and case manager may ask me to perform
Assist students with toileting
Assist students with feedings
Chaperone children during recess, elective classes, field trips, and lunch
Special Education Paraprofessional, Detroit Public Schools, November 1999 to November 2017, Detroit, MI
Work with special needs students
Administer tests
Teach Reading Groups
Assist teacher with implementing daily lesson plans
Assist child with classroom assignments and projects
Use reinforcements to help change negative behaviors to more positive
behaviors
Document behaviors throughout the day
Implement Behavior Improvement Plan
Perform various duties that administrators may ask me to perform
Assist with Special Olympics and Project Unify programs and field trips
Chaperone children during recess, elective classes, field trips, and lunch
EDUCATION
Bachelor of Business Administrations, Health Services Administration, June 2001
Davenport University, Dearborn, MI
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