CURRICULUM VITAE

NAME : PATEL JANAKBHAI RAJENDRABHAI

Address: K-303, Akshar Residency, Akshar Chowk, O. P. Road, Behind Ananya Complex.Vadodara-20.

Email : adunst@r.postjobfree.com Mobile : +91-982******* SUMMARY

Having more than 20+ years of Industrial exposure in the field of Information Technology, Computer Hardware Networking as well giving the L1 supports. Currently working in L&T Technology Services Desktop Support Engineer. The company is a leading provider of Transformation Services which spans across Cloud, Operations and Application through its mature Managed Services and Professional Services Practice in IT and Non-IT Company with high quality, time bound and cost-effective IT services. A highly talented professional with an experience of over 20 years within the IT industry with capabilities to handle changes and challenging assignments in the organization. Exceptional in product life cycle management. Up to date with changes in technology and the business implications /applications of new technologies. Customer driven management by providing services to clients in par with their specifications within time restraints ensuring customer satisfaction\retention.

SKILLS

Software diagnosis Technical issues analysis

Application support Customer service expert

Desktop support Data recovery

Troubleshooting Project Management

Customer Service

Technical documents comprehension

Customer support

Proficient in PC systems

Detail-oriented

Strong Interpersonal Skills

Critical thinking

Analytical skills

TCP/IP

Technical Support

WORK EXPERIENCE

Answering phone calls and creating work ticket for my fellow engineers, using Connect wise ticketing system, also troubleshooting issues that the end users are having.

IDC Technologies Solutions Pvt. Ltd. (August ’21 to January '23) IT Help Desk/Desktop Support Engineer at L&T Technology Services. (Vadodara Location)

Running computer safe guards, Malware bytes, Disk defrag, and disk clean-up.

Troubleshoot Issues with Outlook 2010, O365

Installing printers and troubleshooting issues with printers.

Provide end users with a positive interaction.

Responds to requests for technical assistance in person, via phone and email.

Diagnose and resolve technical hardware and software issues such as PC issue, application and email issues.

Responds to password reset request and network account lockouts issues. Galaxy Office Automation Pvt.Ltd. (July ’2020 to August ‘2021) Dell Support Eng. at L&T Technology Services. (Vadodara Location)

Here providing support on Dell warranty machines.

Desktop, Work Station, Laptop

OS installation and troubleshoot

OS deployment

Driver installation and maintain its repository. Micro Vision IT Consultant (March ’2019 to July ’2020) Sr. IT Support Engineer (Vadodara, Gujarat)

Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Provided technical assistance to customers on inbound telephone tech support calls.

Used remote access to perform troubleshooting when needed.

Walked customers through step-by-step process for troubleshooting hardware & software issues.

Install, operate and maintain the following operating systems: Windows 2000/2003/2008/2012/XP/7/8.1/10

Assisted customers with anti-virus programme installations and virus removals.

Used good problem-solving skills for troubleshooting problems.

Used great customer-service skills.

Migration of systems and its peripherals. Worked on the windows 7 Migration project at L&T Knowledge City six month.

VizebhAgri Sciences Pvt. Ltd. (November ’2017 to February ’2019) IT Officer

Vadodara, Gujarat.

• Monitor and maintain the computer systems and networks of an organisation. Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.

• CCTV camera DVR installation & configure, networking etc.

• Strong ability to handle multiple tasks independently and simultaneously.

• Performed upgrades and installed updates.

• Assisted office staff with computer application questions.

• Recommended computer products and applications to improve productivity. Compulinks February ‘2013 to October ’2017, June’1998 to December ‘2011 Customer Support Sr. Technician Vadodara, Gujarat

Trouble shouted all network connection problems which arose for clients in the Cincinnati region.

Assisted clients in maintaining optimal connectivity and bandwidth.

Supported internal administrative team at 10G Networks with hardware and software issues (e.g., printers, scanners, computers, routers).

Installation and setup guide authoring.

Included debugging the computer systems and peripherals for faults and repairs and the writing of specifications for both clients and engineers.

EMIRATES TELECOMMUNICATION CORPORATION (ETISALAT) January ’2011 to January

‘2013 Sr. Technician DUBAI (UAE)

• ADSL and DEL installation and fault repair, IPTV Installation & faults repair, Fibber termination at FDH and customer side, Copper termination at MDF and jumper termination from switch side to line Side, Cabinet, DP Box, PRI termination on MUX, LEASE LINE end to end connectivity.

• Coordination with technical departments. Installation of internal FIBER fast connector and termination, FDH installation indoor the building, and outdoor FDH.

• Internet lease port installation, to look after the installation and fault repair processes correctly.

• To take customer’s feedback after providing the services on technical support basis for Complaint Resolution with escalation and looking after all updated. ELECTRONICS & CONTROLS POWER SYSTEMS P. LTD. July ‘1995 to January ‘1997 Technician Vadodara, Gujarat.

Attending calls for repairing and servicing of UPS. Visiting customers for installation, repair and service of UPS. EDUCATION

PERSONAL DETAILS

• Date of Birth : 23rd May 1973

• Marital Status : Married

• Nationality : Indian

• Languages : English, GUJARATI & HINDI

I do hereby declare that all the above statements furnished in are true for the best of my knowledge and belie if any is found to be false then my candidature is liable for rejection. Contact me at +91-982******* should you require clarification of my skills or would like to schedule a meeting time for us to discuss this position. Hoping on contribute to your organization

• Diploma in computer hardware and networking

JETKING, School of Electronics Technology. Vadodara, Gujarat in 1998.

• ITI ELECTRONICS PNTC, GOVT. OF GUJARAT.

• C. K. Patel Industrial Training Institute. NAR. Ta.Petlad.Dist-Kaira, Gujarat in 1991.

• S.S.C from GSEB in 1989.

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