Service Agent Passenger

EXPERIENCE

NOV **** – CURRENT

CUSTOMER SERVICE AMBASSADOR, ALCLEAR

• Provide efficient and customer-focused service to meet customers' needs and exceed expectations.

• Adhered and applied strict security and safety regulations and effectively assist passengers through TSA at a timely manner.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Top enroller in Houston with about 200-250 people enrolled a month JUL 2017 – SEP 2019

PASSENGER SERVICE AGENT, SWISSPORT (AIR CANADA)

• Worked as a team member to accomplish timely passenger check-in at ticket counters, departures, and arrival gates.

• Responds to customers' inquiries and properly apply service for special care passengers.

• Handled all seating arrangements, rebooking, and other traveling accommodations. MAR 2013 – FEB 2020

PASSENGER SERVICE AGENT, ISS FACILITY SERVICES (AIR FRANCE/KLM)

• Uphold standards in customer service by ensuring that all passenger problems regarding flight delays and cancellations are handled following set of company policies.

• Check passengers in by checking their travel papers and ensure that all passengers are properly queued up.

• Issue boarding passes to passengers and provide them with information on which gates to use to reach their planes.

• Greet product, maintain passengers advising customer as them loyalty they of enter all available the Lounge services and and introduce offering them assistance to all aspects where of required the Lounge to EDUCATION

JUNE 1987

HIGH SCHOOL DIPLOMA, GOVT SATLUJ HIGH SCHOOL FOR GIRLS SKILLS & CERTIFICATION

• Fast Learner

• Fluent Urdu, Punjabi, Hindi, and Arabic

• Customer Service Skills

• Dental Assistant Certification

• Teaching Certification

• POS System (6+ years)

NAJMA AHMAD

Kingwood, TX 346-***-****

***********@*****.***

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