Data Entry Customer Service

Laverne Perkins

Grand Prairie, Tx ***** • 817-***-**** • *****************@*****.***

PROFILE

Accomplished, customer-centric professional with decades of success leading teams, delivering results, and exceeding expectations within the manufacturing industry. Seeking to make a career change into customer service. Demonstrating broad-based and transferable qualifications including strong problem-solving, timely follow-through, and customer service skills to maximize customer satisfaction, retention, and growth. Known and respected for empowering employees, speeding project/task cycles, boosting quality, improving efficiency, reducing costs, and optimizing resources. Exemplify excellent communication, interpersonal, listening, and rapport-building skills, with aptitude to effectively communicate with customers, co-workers, and management.

CORE COMPETENCIES

•Creativity & Problem-Solving Skills

•Complaint Handling & Resolution

•Data Entry, Documentation, & Reports

•Oral/Written Communication Skills

•Multitasking & Time Management

•Presentation/Public Speaking

•Consultative & Active Listening

•Judgment & Decision Making

•Strong Organizational Skills

•Teambuilding & Training

•Customer Service Skills

•Attention to Detail

•Strong Computer Skills

•Needs Assessment

•Telephone Etiquette

PROFESSIONAL EXPERIENCE

Dart Container, Dallas Tx February 1991 – August 2022

PRODUCTION LEAD

•Facilitated world-class product quality through close inspections and meticulous assembly on the production line.

•Provided supervisor with feedback on employee performance and day-to-day actions and activities.

•Achieved high-performance standards in regards to Safety, Line Utilization, and Product Quality by initiating quality audits, identifying critical gaps, and correcting deficiencies as necessary.

•Facilitated numerous root cause failure analysis investigations involving safety and equipment failures.

•Properly trained new and current employees by meeting on a one-on-one basis, setting expectations, providing feedback, and rewarding good performance and compliance.

•Managed up to 20 employees in the facility and enforced best manufacturing practices and continuous process improvements to stimulate maximum efficiency.

•Ensured all cGMPs, SOPs, KPI's, and product-specific documentation is followed by all personnel during each production run.

•Oversaw safety training programs, streamlined manufacturing processes, and enhanced materials management, quality assurance, and regulatory compliance.

EDUCATION

High School Diploma

Captain Shreve High School

TECHNICAL SKILLS

•Microsoft Programs: Word, Excel, PowerPoint, Project.

•Operating Systems: Windows, Mac OS, iOS, Android.

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