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Customer Service Data Entry

Orlando, FL
January 13, 2023

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Ermilia Noel

**** ** ******, *******, ** *****407-***-**** •


Changing Lives Hair Salon- Orlando, FL

Assistant Manager

June 2012- Current

•Schedule Appointments for Clients

•Promote clientele by advertising and marketing

•Keeping a clean working environment

•Take inventory, Balance cash drawer

•Opening and closing the shop

•Answering calls, taking messages and concerns

•Handling all customer Service inquires

Jackson Hewtitt – Tax Services, Orlando, Fl

Tax Preparer

Sept 2016- June 2020

•Inbound and outbound calls

•Assist tax payers and businesses

•Analyze Taxes, deductibles, expenses, allowances and taxable income

•Submitt and analyze forms

•Keep clients up to date with tax credits, liablilites

•Interview clients to get thorough picture of financial situation

•Prepare taxes using electronic filing software

•Keep tasx payers up to date on filing status

JP Morgan Chase Bank- Call Center, Lake Mary, FL

Customer Care Representative/ Collection Rep II

February 2008-November 2010

•Inbound and Outbound calls

•Achieved or exceeded quality assurance score of 90% or better

•Provided excellent customer service

•Data entry- setup new accounts and update accounts

•Taking payments and Enroll customers in hardship programs

Universal Studios- Group Home, Orlando, FL

Security, Photographer, Customer Service Rep, Cashier, Lead

September 2004- July 2008

•Operated cash register- receiving payments, administering returns and exchanges

•Provided excellent customer service and Handled customer service issues

•Captured memorable photos for guests

•Trained employees - policies and procedures

•Balanced cash draw at the end of each shift

•Computer and machine operation- Process paper work, register and daily sale


Valencia College


Associate of Science: Business Administration (2020)

Bethune Cookman University

Daytona Beach, Fl

Bachelor of Science: Nursing (2016)

Fortis College (certificate)

Winter Park, FL

Cosemtology (2012)

Cambridge Institue of Allied Health & Technology

Altamonte Springs, Fl

Phlebotomy (2020)


Health Insurance Agent 2-40, Phelobotomy Technician, Operations Support and Services, Tax Preparer

HIPPA Guidelines, First Aid and CPR, OSHA, HIV and Aids, Domestic Violence,


Computer knowledge-Vista, Windows XP and 98, Microsoft office Word, Excel, Outlook, Access, and Power Point

Excellent Listener, communicator and problem-solver Able to multitask in fast paced environment

Collection Experience, Sales Experience, Customer Service, Operate a Business

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