Customer Service Student Assistant
Resume:
KAYLA ALLEN
Houston, TX 77084
*****.*******@*****.***
Summary of Qualifications
●Flexibility/ Adaptability
●Proficient in Microsoft Office and Excel
●Issue resolution capable
●Superior communication skills
●Well-developed listening skills
●Great leader and team member
●Organizational and planning skills
Education
Mansfield High School Mansfield, La
High School Diploma
2013-2016; GPA 2.8
Southern University in Shreveport Shreveport, La
Associates in Psychology
2017-2018; GPA 3.0
Grambling State University. Grambling,La
Bachelor’s in psychology
2019-2022; GPA 3.0 Grambling, LA
Work Experience
Center for Success and Independence Houston, Tx
June 5,2022-September 2,2022
●Conduct patients Q15 and Q30 minutes observation rounds with appropriate documentation, and one on one observation
●Conduct environmental rounds on unit for safety
●Escort patients on and off campus for medical emergencies when required
●Interact and engage with patients in therapeutic manner using Trauma informed care and therapeutic communication strategies
●Assist patients with activities of daily living bathing, hygiene, toileting and grooming
Brentwood Hospital Shreveport, LA
August 2,2021- December 15, 2021
●Monitor residents' physical and emotional well-being and report unusual behavior or physical ailments to the treatment team.
● Complete resident charting and documentation within each shift.
●Develop strategies to promote resident wellness and independence.
●Ensure the safety of patients at all times.
●Escort patients to events away from the facility
Unlimited Alternative to Change Bossier, City LA
November 25,2020 -July 6, 2021
●Provide outpatient Community Psychiatric Supportive Treatment to individuals in clients home, school and community settings
●Documented all professional client contacts in electronic health record
(Share note)
●Maintain positive working relationships
●Ability to handle sensitive situations in a calm, professional manner.
Ability to interact with individuals using a non-judgmental stance
Southern University in Shreveport-Office of Student Account
Shreveport, LA
August 20,2017-January 2018 Student Assistant
●Assist with student personal accounts, reprographics, and media
●Liaison for Southern University Alumni, friends, parents and other visitors to the office
●Hands on administrative duties supporting staff and students
Crew Leader at Sonic drive in, Shreveport, LA
March -September 2018
●Planning and strategy
●Motivation of staff
●Daily operations supervision
●Assist with the store accounts receivable
Chic Fil A Grambling, LA
February 15,2020-October 3,2020
●Greet customers entering establishments
●Maintain clean and orderly checkout areas
●Assist customers by providing information and resolving their complaints
●Customer service via order entry of food and beverage and payment transactions
●Hostess to customers at counters or tables
Volunteer experience
160 Volunteer Service-learning Hours credit by Grambling La, Boys and Girl Club
●Interact with youth and staff members
●Help serve youth lunch
●Assist with Youth activities
New Eastside Baptist Church, Mansfield, LA
●Educated youth during bible study sessions
●Coordination of youth praise team
●Perform musical selections during weekly worship services
●Mentor and Motivate youth to participate in church/community activities
Alpine Rehabilitation Center, Ruston, La
●Assist patients with their ADL (Activities of Daily Living)
●Collaborate with patients and staff members to validate care regimen
●Assist with patients’ personal care
Awards and Achievements
Presidents List
Honor Roll
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