Gerard M. Freiman

Saginaw, MI *****-**** 989-***-**** adunp9@r.postjobfree.com

LinkedIn URL

FIELD SERVICE ENGINEER

Specializes in installation, preventive and corrective maintenance, troubleshooting, parts replacement, calibration, and performance evaluation.

Mechanically inclined and highly analytical professional with extensive experience in supporting customers with company’s laser cutting and automation systems, including core machines backed with proficiency in troubleshooting hydraulic, mechanical, pneumatic, control, electrical systems as well as networks.

Demonstrated excellence in installing, commissioning, and servicing company’s laser cutting / automation and process equipment at customers’ sites while precisely following layout drawings and blueprints used in the installation of equipment.

Train and lead technical teams by emphasizing on organizational-wide productivity and fostering a diverse teamwork environment. Intuitive mentor instrumental in guiding customer personnel to operate and maintain the equipment to include training on utilities, system structure, command procedures, as well as interpretation of maintenance manuals, schematics, and wiring diagrams.

Skilled troubleshooter and problem solver, mitigating backhaul issues, isolating trouble, communicating findings to management, and completing required documentation for correction.

Promote open communications and inspire new ideas for advancing key initiatives. Produce exceptional results and work well in high-pressure, fast-paced situations by showing patience and consummate professionalism.

Security clearance: FBI / DHS Security Clearance Background Check and Individual Airport SIDA Badge Security Clearance.

TECHNICAL PROFICIENCIES

TRUMPF – 1000 Series Fiber Laser Systems

(Laser Cutting Machines)

TRUMPF – Automation Systems (LiftMaster Z, LiftMaster Compact, and LiftMaster Storage Systems)

Implant Sciences – B220 Explosive Trace Detection L3 Harris – Auto Threat Detection Pro-Vision Body Scanners Reveal – CT-80 X-Ray, Explosive Detection Scanner Carestream Dental – MARA-25 3D X-Ray Haag Streit – LS-900 Biometry Measurement Haag Streit – Octopus 900 AMD Detection Maculogix – AdaptDX AMD Detection Roland – 3D Dental Milling Machine Roland – Large Format Printers (LFP-20”-80”) Noritsu & Roland – Digital Inkjet Printers Noritsu – Optical & Digital Laser Printers Noritsu – Digital Film Scanners Noritsu – Chemical Photo Processors CX / Gratag – Photofinishing Equipment Gerard M. Freiman 989-***-**** adunp9@r.postjobfree.com Page 2 PROFESSIONAL EXPERIENCE

TRUMPF Inc. – Farmington, CT 04/2022 to 09/022

FIELD SERVICE ENGINEER

6-month training program - assist with installation, corrective maintenance, troubleshooting, parts replacement, calibration, and performance evaluation of TRUMPF Fiber Optic Laser Cutting Machines as well as installation and integration of Automation Systems.

Install, conduct maintenance, troubleshoot and repair TRUMPF fabricating and automation equipment at customer sites throughout the Great Lakes Region (Michigan, Ohio, Indiana and Kentucky).

Provide high-quality technical assistance to customer to ensure optimal sheet metal equipment performance.

Document customer machine information and technical conditions and make improvements and suggestions.

Train customer to operate and/or repair machines to ensure maximum productivity.

Act as a TRUMPF ambassador and work directly with customers during installations and repairs to enable their business success.

Aerotek, San Diego, CA (A Sub-Contractor for Leidos, Vista, CA) 05/2021 to 04/2022 MRE Technology Solutions, LLC, Annapolis, MD (A Sub-Contractor for Leidos, Vista, CA) 01/2020 to 05/2021 FIELD SERVICE ENGINEER

Conduct installation, preventive/corrective maintenance, troubleshooting, parts replacement, calibration, and performance evaluation on Implant Sciences Explosive Trace Detection equipment, Reveal CT-80, X-ray equipment, RF based Auto Threat Detection PV1 & PV2 body scanning equipment for TSA. Execute a wide range of duties, including 24/7 on-call responsibilities for nine airports throughout Michigan; respond to high-priority work orders issued by TSA management within one hour and resolve these work orders within 12 hours. Conduct and document all maintenance, inspections, and repairs, while devising formal reports to TSA personnel. Set up and maintain long-term relationships with senior-level FST’s and product managers to support the direct needs of TSA personnel.

Readily resolved corrective and preventive maintenance work orders by managing personal parts inventory.

Delivered technical support to TSA personnel and other service professionals; fostered and retained collegial relationships with all the TSA agents by providing exceptional service.

Held full accountability for each piece of equipment and used outside resources to resolve issues at hand; explained the cause of problems and course of action.

Noritsu America Corp. / Noritsu Technical Services, Buena Park, CA 2001 to 2019 TECHNICAL SERVICE REPRESENTATIVE II

Managed an array of equipment manufacturers outside the photo imaging industry in terms of calibration, preventive maintenance, troubleshooting, parts replacement, software upgrades, and performance evaluations. Boosted customer work productivity by overseeing installations and integrating equipment with customer’s existing networks, on- site/corrective maintenance services of all models of photo imaging, printing, and processing equipment. Organized end- user training to promote proper and efficient operation and use of equipment. Gerard M. Freiman 989-***-**** adunp9@r.postjobfree.com Page 3

Decreased operational costs and improved overall efficiency by remotely providing exceptional troubleshooting skills via phone, eradicating the need to dispatch field service technical support personnel to customer job sites.

Commended by customers for world-class customer service and preferred by customers over other technicians. Michigan Photo Company, Saginaw, MI 2000 to 2001

GENERAL OPERATIONS MANAGER

Spearheaded end-to-end management and control of daily lab operations while supervising all activities within the lab. Held full accountability for ordering/receiving supplies, employee scheduling, and on-time product shipments to customers. Handled quality control of final product, maintenance and repair of all photographic printing and processing equipment, and administration of MSDS documentation and overall lab safety.

Minimized overall waste and costs by 15% by training operators on proper use of equipment and efficient use of materials; filled in for custom printer, coating and mounting technician, and retail sales associate as needed. EARLY CAREER EXPERIENCE

Field Service Technician / Parts Manager for Gretag Imaging / Sienna Imaging / Lucht Engineering, Bloomington, MN and Photoquip USA, Eden Prairie, MN

Managed pre-installation, installation, and post-installation activities for photo-processing equipment manufactured in Europe (Denmark, Italy, and Germany) imported to the USA and Canada. Provided customer technical support in terms of, preventive maintenance, troubleshooting, corrective maintenance, parts replacement, software upgrades, and performance evaluations (on-site and off-site). Boosted customer work productivity by revising installation procedures and integrating equipment and improving on-site/corrective maintenance and preventive maintenance services on all models of photo imaging, printing, and processing equipment. Managed end-user training to promote proper and efficient operation and use of equipment.

Worked with European Engineers on-site at manufacturing facilities to improve products and ensure that equipment was being produced according to our and our customer’s specifications.

Contacted customers and performed pre-installation checks

Troubleshoot equipment and provide technical support remotely via phone.

Determined customer need for parts and/or direct on-site service and dispatched 1 of 4 Field Service Technicians

(including myself) to customer site.

Provided world-class customer service and was preferred by customers over other technicians.

Organized and managed $1.5 million worth of spare parts. EDUCATION

A.S., Electronics Technology Program (no degree) – San Diego Mesa College, San Diego, CA H.S. Diploma, Electronics / Psychology – Plymouth / Canton High School, Canton, MI