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Customer Service Arabic

Location:
Marrakesh, Marrakesh-Safi, Morocco
Posted:
January 13, 2023

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Resume:

Mohamed ABELLOUCH

Personal details

Name

Mohamed ABELLOUCH

Email address

Abellouchmed@gmail.c

om

Phone number

+212*********

Address

HAY LARIB BLOC 10 RUE 39

NR 06 TIKIOUINE, AGADIR,

Maroc

80652 Agadir

Driver's license

A, B, C, D, EB, EC, ED

Civil status

Married

LinkedIn

linkedin.com/in/moham

ed-abellouch

Skills

Teamwork

Motivation

Tasks

Delegation

Organization

Interpersonal

Skills

Problem

Solving

Profile

Friendly and Enthusiastic Food and Beverage Assistant Supervisor with 12+ years of specialization in the Hotel's Bar and Restaurant. Able to quickly learn new tasks and proficient in growing key customer relationships. Represent the organization with friendly and professional behavior at all times. Education

2019 Formation STCW'78

Institution IFAERO, Agadir

Standards of Training, Certification and

Watchkeeping .

2014 German Languages

Institution LIAL, Agadir

Studies The German Languages

2012 Formation in (HEE)

Haute Ecole de L’Entreprise, Agadir

Option ;Catering Ships Job.

Sep 2007 - Jun 2009 BTS in Catering from Specialized Institute in Hotel Management

Institut Spécialisé de l'Hôtellerie et de la

Restauration., Agadir

OFPPT Agadir.

Sep 2006 - Jun 2007 Level of Bachelor in Modern letter. ELMAARIFA High school, Ait Melloul

Employment

Jul 2016 - Present F&B Assistant Supervisor

La Société d'Aménagement et de

Promotion de la Station de Taghazout

(SAPST), Agadir/ Taghazout Bay

* Supervise the hospitality area to offer

the good service that satisfy the

customers.

* Coordinate the tasks of the staff of the

Restaurant and Kitchen for a correct

process of service and Customer service.

Languages

English

Frensh

German

Arabic

Hobbies

Volunteering.

Learning a new

language

Excellent knowledge

of windows base

programs like Excel,

Word, and Outlook.

Creativity, company

culture, team work,

Animation, Internet

research, athletics,

music, travel

* Control of HACCP in all the points of

sale of Restoration.

* In charge of all events from beginning

to closing.

* In charge of scheduling.

Oct 2014 - Jun 2016 Head Waiter

La Société d'Aménagement et de

Promotion de la Station de Taghazout

(SAPST), Agadir

* Check with customers to ensure that

they are enjoying their meals and take

action to correct any Problems.

* Keep my job clean and organized,to

ensure order good image of my

workplace.

* Check customers identification in order

to ensure that they meet minimum age

requirements for Consumption of

alcoholic beverages.

* Prepare checks that itemize and total

meal costs and sales taxes.

Aug 2013 - Sep 2014 Head Waiter

Hotel Tikida Beach, Agadir

* Escort customers to their tables.

* Inform customers of daily specials.

* Take orders from patrons for food or

beverages.

Jan 2010 - Jul 2013 Waiter

Hotel Tikida Beach, Agadir

* Remove dishes and glasses from

tables, and take them to kitchen for

cleaning.

Jun 2009 - Sep 2009 Waiter

Restaurant la Cote D'or, Agadir

* Serve drinks to the customers .

2008 - 2009 Alternat Training in Catering,Hotel Tikida Beach.

Hotel Tikida Beach, Agadir

2007 - 2008 Alternat Training in Restaurant/Bar Golf Soleil

Golf Soleil, Dcheira/ Inezgane



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