LEONOR F.DELGADO

*** **** *** ******* **. *****

aduno6@r.postjobfree.com

A Bilingual (Spanish) professional with more than 30 years of work experience; 17 of those years as a flight attendant for Continental Express and ExpressJet Airlines. Strong communication and leadership skills, strong time management, energetic organizer and multi-tasker with exceptional customer service skills. Accounting professional with more than 19 years of extensive Payroll, Banking, Accounts Receivable, Accounts Payable, Auditing, Buyer, Inventory Control, Procurement, and Cash Management with Government and private industry. Reliable work ethic, positive attitude and self-confidence. Strong communication skills, leadership skills, strong time management, energetic organizer and multi-tasker.

PROFESSIONAL WORK EXPERIENCE

School Monitor, Nov 2020 – Present (Idea Public Schools, San Antonio TX)

Monitor hall, bathrooms, and outdoor recess times for students. Create and design seasonal displays on a bulletin board reflecting the seasons and encouraging educational themes.

Cash Management, Feb 2020 – Present (Mission Open Air Market, San Antonio TX)

Support sellers and buyers by providing support for the daily and monthly lockup reservations. Perform transactions, by credit card and cash payments.

Flight Attendant, Feb 2003 - May 2019 (ExpressJet Airlines/Continental Express Airlines, Houston TX)

Provides high quality customer service to passengers based on market specification and individual including, enroute cabin service and ground cabin service to delayed or canceled passengers. Reads, interprets, demonstrates and provides safety briefings to passengers. Communicates and ensures compliance with company and government safety and security rules and procedures. Manage passengers with onboard events, including medical emergencies, assessment of security threats and a variety of difficult situations. Oversees cabin to ensure cockpit access is prevented by unauthorized personnel. Provides leadership, direction, and assistance to passengers in stressful, emergency or evacuation situations.

Provides assistance, which could include cardiopulmonary resuscitation, to ill or incapacitated passengers. Operates mechanical and safety equipment such as oxygen systems, aircraft doors, fire extinguishers, galley equipment, communication and equipment and lighting systems. Interacts in a professional and friendly manner with clients, coworkers and customers of diverse backgrounds. Displays exceptional interpersonal skills, exercises good judgement, and is able to resolve conflicts with grace and continued focus on customer needs. Ability to make decisions with little or no supervision, or in the face of rapidly changing events, stress, emergencies or crises.

Completed Initial Flight Attendant Training, including Emergency Procedures and annual recurrent emergency training.

Payroll Manager, Apr 2002 - Dec 2002 (CTS Cement Manufacturing Corporation, Cypress CA)

Payroll and Account Payable, assisted employees with payroll issues, interfacing with vendor and consultants on account issues, managed employee’s vacation and sick pay, 401(K) employee participation, Manulife 401(k) deductions and transfer of funds, retirement plan management, quarterly and annual employee census reporting, coordinated employee AFLAC insurance participation, maintained accounts payable database, accounts payable distribution, reconciled account distribution and general ledger.

Auditor/Buyer/Payroll/Cash Mgmt, Sep 2001 - Apr 2002 (Various Temp Accounting Agencies CA)

Payroll Administrator, Jan 2001 - Sep 2001 (Olive Crest Treatment Center, Santa Ana CA)

Responsible for accurate employee payroll records for more than 700 employees using an in-house system, conversion and migration into ADP, for 15 different divisional cost centers, preparation and account management for manual payroll checks, and voucher information. Management and processing manual checks, payroll master report files, verification of annual returns and W2s. Auditor for US Department of Labor, Multiple Work Site, Preferred Administrator, Nevada Wage listing Retirement, Garnishments, Tax Levies, Student Loan, and Chapter 13 reports.

Human Resources/Payroll, Jan 1998 - Nov 2000 (Periodical Management Group International, LTD, San Antonio TX

Responsible for processing payroll information via ADP system for more than 350 employees, process eligible employees for General American Medical/Dental insurance management, company sponsored 401(K), personnel actions, processed information for Unemployment office, and requests for verification of employment. Produced reports for Medical, Dental, 401(K) plan, various Payroll listings, Disability, Garnishment actions, Quarterly Tax, SUTA, FUTA, 940EZ, 942, and New Hire listing.

Accounting Technician, Sep 1994 - Dec 1997 (Peterson AFB, Accounting & Finance, Colorado Springs, CO)

Responsible for Accounts Payable and Reconciliation of Cashier Reports using NCR 9300 Computer Systems, Check Register and Prompt Payment System. Designed the Training Manual for Inventory of Activities using Microsoft Excel, PowerPoint, and Word.

Computer Operator/Management Information Specialist, Nov 1993 - May 1994 (UNC Lear Seigler, San Antonio TX)

Responsible for the integrity of a $25 million dollar government Management Information System contract, End of Day (EOD) processing, contract/management correspondence between the vendor and Headquarter Offices in Oklahoma City, payment of all government purchases, and contracts from Kelly AFB. Created a “Gains” monthly presentation.

Civilian Payroll/Retirement Plan Manager, Jan 1989 - Feb 1993 (Randolph Air Force Base TX)

Responsible for overall management of NAF Payroll section for more than 250 employee payroll, coordinated with Human Resources Office (HRO) concerning Personnel Actions, W4, I9, 401(K) plan options, Medical/Dental, Promotion, Retirement, Annual/Sick Leave, and various personnel requests.

Accounts Payable and Military/Civilian Travel, Jan 1989 - Feb 1993 (Randolph Air Force Base TX)

Responsible for processing Purchase Orders, Outside Contracts, Air Force BPAs worldwide, payroll data input using a NCR 9300 Computer System. Created and modified accounting spreadsheets using LOTUS 1-2-3 software and processed all TDY Orders.

Banking Deposit Validation/Withdrawals representative, Jan 1989 - Feb 1993 (Randolph Air Force Base TX)

Responsible for balancing all deposit statements Air Force-wide using the NCR 9300 Computer System and microfilm machine.

EDUCATION

Palo Alto Junior College, San Antonio, TX - Jul 1988 - Jun 1989, General Studies

University of Maryland, Zweibrucken AB, Germany - May 1984 - Dec 1984, Accounting

PROFESSIONAL TRAINING

Flight Attendant - Feb 2003

Crew Resource Management - Jan 2004

Recurrent Basic Indoctrination - Jan 2004

MAS 90 Year End Process - Dec 20002

MAS 90 for Windows Accounts payable - Sep 2002

Exceptional Customer Service - Jul 2002

Automatic Data Processing (ADP) Payroll for Windows - Jan 2001

Crystal Reports Training - Apr 2000

ADP Reconciling Quarterly Reports for AutoPay Training - Jan 2000

Coping with Payroll Hotspots Training - Nov 1999

Personnel/Human Relations Records Compliance Workshop- Sep 1998

ADP Payroll for Windows 27580 Training - Sep 1998

REFERENCES

Craig Villani, 281-***-****

Victoria Gibbs, 210-***-****

Irene Till, 210-***-****

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