Assurance Tester Data Entry

REGINALD W. RIVERS, JR.

**** ********* **** ****** **********, NC 28104 / Phone: 704-***-**** / email: **********@*****.***

SUMMARY

A dedicated and responsible professional candidate who is trained in the analysis, administration and management of

people, process and technology seeking employment at a reputable, established firm.

EDUCATION

3/21 – Present University of North Carolina-Pembroke

MBA Program (Concentration in Business Analytics)

GPA: 3.5

8/14 – 5/18 Greensboro College, Greensboro, NC

Bachelor of Science in Business Administration and Economics

GPA: 3.23

EXPERIENCE

7/21 – 3/22 Duke Energy - Quality Assurance Tester

Charlotte, NC

Supported Duke Energy Bill Compare initiatives

Used SQL Server to query databases and retrieve customer data, perform analysis and create reports

Used SAP to retrieve existing, correct customer billing statements to be used as template for comparison

Used Application Lifestyle Management (ALM) to review new customer bills and identify, track and report defects.

compare and change customer information.

Used SAP update customer profiles and enter correct information into customer database

Used Excel to create spreadsheets, compare data and perform basic reporting.

Ensured that documents did not have any defects as they moved into production.

Designed test cases and executed several types of testing (e.g. functional, integration, end to end) on all variety of testing platforms (e.g. mobile, web, portal frameworks)

3/20 – 07/21 Wells Fargo - Quality Assurance Tester

Charlotte, NC

Used SQL query to retrieve print data and bank customer statements to identify print location, type of document, tracking number and statement type

Reviewed documents from Baltimore, Phoenix, Chicago, and Minnesota print facilities

Reviewed documents for logo integrity, logo color, information formatting, spelling errors

Used Application Lifestyle Management (ALM) to log and track defects.

Used Excel to create spreadsheets to record tracking numbers, print location, print ID numbers and addresses.

Tracked and reported print and render request in Wells Fargo Print and Render Database.

Supported Wells Fargo Wholesale Bank Printing and Rendering initiatives.

Ensured that documents did not have any defects as they moved to production.

Assisted Application Developers and technical support staff in identifying and resolving defects

7/19 – 2/20 Atrium Health – Information and Analytics – IT Account Administrator

Charlotte, NC

Followed standardized processes and procedures to navigate MS Office Suite and various database applications to

provide access and entitlement rights to validated users.

Proficient at data entry and information verification

Able to research, troubleshoot, and resolve customer account issues

Used SQL to retrieve information from databases for Atrium Health patients and employees

Used ISIM to create contractor accounts and change user information

Used Service Now, Canopy, and Cerner to complete OSR’s in major and minor work que

5/17 – 09/17 Wells Fargo – Operations Associate

Assembled Wells Fargo Kiosk Advertising Campaign Kits

Identified materials to be included in kiosk kits

Loaded materials into boxes and ensured that were packaged properly for shipping to Wells Fargo Stores

ACHIEVEMENTS

Dean’s list, 2015-2016

NCAA Academic All-Star, USA South Conference, 2014-2018 (All 4 years)

Member, Greensboro College Football Team, 2014-2018 (All 4 years)

SKILLS / PROFSSIONAL TRAINING

Microsoft Office Suite (Excel, PowerPoint, Word, Visio)

Leadership, Communication

Project Management, PMBOK, SDLC, Agile Methodology, JIRA

Data Analysis, Data Profiling, Data Mapping

Tableau

Client Facing Consultation, Business Analysis, Requirements Gathering, Quality Assurance

Canopy

Service Now

Cerner

Active Directory

SQL

ALM

SAP

Contact this candidate