Data Entry Customer Service
Resume:
YVONNE
MTHULE
NZOMO
Bachelor in Computer Science
Cell: 714-***-****
Email: *************@*****.***
PERSONAL Nationality: Kenyan, Marital status: Single, Religion: Christian OBJECTIVE To secure a position where I can contribute my interpersonal skills and expertise to create a wide customer base and satisfaction while gaining experience and contributing towards the organization’s goals. PROFESSIONAL PROFILE A professional with over four years working experience in Sales, Marketing, Information & Technology, and Customer Service. Confidently familiar with the basic commercial functions. Possesses strong people skills as well as training skills. An honest individual who has strong work ethics, very responsible, flexible and possesses strong social and humanistic values. KEY COMPETENCIES Detail oriented.
Highly motivated and trainable.
Possesses good interpersonal communications skills.
Excellent team skills.
PROFESSIONAL -Participated in the increase in the number of Sales and Marketing field. ACHIEVEMENTS -Surpassed my set targets
WORK EXPERIENCE
BUYRENTKENYA.COM JAN 2014 -PRESENT
POSITION: Business Development Manager
Responsibilities:
Participating in developing online marketing plans to enhance brand awareness for social network products, within the marketplace.
Market research on real estate trend -identifying potential sources of clients
Vetting, the agents and developers
Implements e-mail advertisements, search engine optimization and search engine marketing campaigns to support marketing initiatives by collaborating with internal divisions, and external vendors.
Investigates the status quo of target platform services, analyzes customer requirements and leads in account management.
Consults with clients on technical problems related to social network services; recommends best practices in social network platform applications, while focusing on customer relationship management.
Deliver presentations of products at customer sites and at conferences and exhibitions
Follow up on after sales service and customer satisfaction.
Ensuring that the SLA (Service Level Agreement) is observed for my the clients
Focus on new sales acquisitions and encourage all new services
Maintaining accurate records of all sales, and activity reports.
Maintaining accurate records of all sales, and activity reports submitted by Sales Executives.
GAOYU INTERNATIONAL COMPANY (Duration 1 Year) May 2012-May 2013 POSITION: Sales Manager
Responsibilities
Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
Ensure that the sales targets allocated are met and surpassed on a monthly basis.
Developing sales strategies for the market that ensures attainment of company sales goals and profitability.
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
Implements national sales programs by developing field sales action plans.
Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
Maintains national sales staff by recruiting, selecting, orienting, and training employees.
Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
HOUSING FINANCE May 2012
POSITION: Credit officer
Responsibilities:
To plan lessons and maintain up-to-date Quality Assurance forms, such as scheme of work and lesson plans
To prepare appropriate material and resources for each lesson
To teach the subject agreed on the required number of hours per week
To provide educational support and guidance and act as academic student consultant
To undergo regular training, and maintain continuous professional development
To act as a role model of appropriate behavior, hygiene, dress code, and use of language IPSOS SYNOVATE 2010- 2012
POSITION: Field Coordinator
Responsibilities:
Back check from interviews done by interviewers from respondents -supervision in the field aspect
Coding and data analysis to justify the authenticity -Scanning and data entry EDUCATION
ACADEMIC INSTITUTION QUALIFICATION DURATION
QUALIFICATIONS
Bachelors Degree University of Nairobi BSc. Computer 2011 Science
K.C.S.E Makueni B+ 2007
PROFESSIONAL WORKSHOPS & TRAINING
PROFESSIONAL COURSES
Concepts of I.C.T
Microsoft office packages(including Ms Project,Ms Visio) Operating Systems(UNIX,WINDOWS SERVER 2008,XP,VISTA,7) Computer System and Architecture
A++
Computer Networks
Computer Networks and Data Communications
Distributed Systems
Internet Computing
Database Skills
Database Systems(RDBMS)
Database Administration
Programming Languages and Skills
Java EE
Java J2EE
C
C++
C#
VB.Net/VB
Python
Ruby on Rails
Assembly Language Programming
Principals of programming Languages
Experience in Ant, JUnit, netbeans, eclipse, Microsoft Visual C++ Express Edition, Microsoft Visual Basic Express Edition e.t.c
Hobbies
Traveling,
Swimming,
Reading
Meeting new people and acting
Referees
JOSEPH OBOGO- HOUSING FINANCE +254********* ************@****.*** ABED KIOKO-IPSOS SYNOVAT +254*********
*****@*****.***
GEORGE LIU-GAOYU INERNATIONAL COMPANY +254********* ALEX VAN PRAAG –BUYRENTKENYA
*************@*****.*** +254*********, Bsc in Computer Science
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