Service Representative Customer

Ebony Taylor

** **** ***** *** *** New York, NY *0029 (914) 469 – 0272 *******@*****.***

Profile

Career driven professional with extensive experience within team oriented, retail environments. Consistently delivers exceptional customer interactions while recommending the most appropriate solution. Ability to offer meaningful contributions to ensure goal attainment and customer satisfaction.

Experience

New York Community Bancorp, Inc. – Queens New York Community Bancorp, Inc.

Financial Services Associate, April 2008 – Present

Process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the NYCB.

Open new accounts that include but are not limited to savings, checking, certificates and IRAs according to customer needs.

Assist in the achievement of branch sales goals by developing, setting and achieving personal sales and referral goals.

Balances cash drawer and prepares daily proof/settlement

Assist mgmt with daily reports.

Prove out Branch at the end of the day.

Trained new employees on policy procedure,

Balancing the Currency Vault and the Coin Vault

Responding to customer inquiries and concerns and creating positive solutions,

Ability to effectively communicate with Tellers, Customers, and Management

Monitoring accuracy of Monetary Instrument Log (MIL),

Being a positive role model for all employees

Conduct daily huddles with staff

Wells Fargo – Larchmont New York

Teller, Jan 2005 – Dec 2007

Introduce customers to new products and services, generate leads to refer to other members of the sales team for closing.

Process 20 – 25 customer transactions per hour with accuracy and efficiency.

Responsible for safe deposit access, ATM proof and processing, redemption of bonds, exchange of foreign currency and night drop services.

Develop new and expand existing client relationships by identifying current and potential client needs and by cross-selling bank products, participating in business development and CRA related activities.

Duane Reade – White Plains New YORK

Customer Service Representative, Jan 1999 – Jan 2004

Greet customers as they enter the store and offer assistance locating items

Respond to customer inquiries with expert product knowledge to ensure satisfaction

Bag, box and/or gift wrap purchased merchandise at customer’s request

Audit existing and new inventory to identify clearance pricing and perishable foods.

Education

Mamaroneck Hight School

1994 – 1998 Diploma

Knowledge, Skills, and Abilities

Knowledge of all basic and specialized teller functions

Knowledge of regulatory requirements for financial transactions

Knowledge of supervisory practices and principles

Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment

Skill in performing typical financial transactions and teller functions accurately

Ability to effectively communicate with Tellers, Customers, and Management

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