Customer Service Call Center

BRITT DAUGHERTY

**** * ****** **. ***********, MO 65804 - 417-***-****

************@**.***

Experienced hardworking individual with a diverse range of knowledge and skills.

Over 10 years of customer service skills with a background in finance, corporate

training, management and real estate.

EXPERIENCE

MARCH 2019 ~ PRESENT

OPERATIONS MANAGER, ROB & STACEY REAL ESTATE

Oversee the dally tasks ofthe office for a team of 15 realtors, Complete contract to close work

including; client communication, setting appointments, working with title agencies, lenders and

contractors. Creating marketing materials, managing social media sites, etc. Assistant to the

owner/team lead setting appointments, managing scheduling, etc.

JULY 2016 ~ AUGUST 2018,

APPLICATIONS TRAINER, ADVANCED, JACK HENRY & ASSOCIATES.

Developed and implemented trainings via webex and onsite in a professional setting for financial

institutions that purchased JHA Core products and jhaEnterprise Workflow. Helping customers better

understand their purchased products and putting them to work within their institution,

‘OCTOBER 2014 - JULY 2016

ASSISTANT BANKING CENTER MANAGER, METROPOLITAN NATIONAL BANK

Oversaw branch operations, created schedules, opened new accounts, ran and balanced teller drawer

and branch vault, serviced atm, etc. Performed branch audits, employees coaching, and conducted

interviews.

JANUARY 2013 ~ OCTOBER 2014

RETAIL FLOAT, METROPOLITAN NATIONAL BANK

Worked between 12 retail branches and Deposit Operations carrying out teller and new accounts

duties, working in Deposits Operations, and fling in for Call Center and Management personnel.

EDUCATION

May 2010

MOUNT VERNON HIGH SCHOOL

Graduated in the top 20 of my class with a nearly 4.0 gpa

SKILLS

Excellent Customer Service Skills

Training and Management Skills

Marketing Knowledge

Social Media Management

Efficient in Google Suite

‘© Computer Skills advanced knowledge in

Microsoft Office)

REFERENCES

‘Amy Read

Jack Henry & Assoc

Former Coworker

3+ years

417-***-****,

Terri Barngrover

Jack Henry & Assoc

Former Manager

3+ years

417-***-****

Jessica Cruzan-Martin

US. Medical Center

Close Friend

20+ years

417-***-****

Patrice Tice

Choice Escrow

Colleague

25 years

417-***-****

Sara Benson

Preferred Title

25 years

Colleague

417-***-**** ext 112

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