ROBERT ALMODOVAR

WIPRO LTD. Sep **** to Present

STAR TELEGRAM, FORT WORTH, TEXAS

EUC ADMINISTRATOR.

* ******* ******* *** *** User support throughout the United States Market.

* ****** *** ****** images on Windows 10 OS and Mac OS

3 Perform Active Directory administration including Group Policy

4 Provide basic networking support including switches, routers and firewalls.

5 Proficient in computer patching and change requests

6 Responsible for computer hardware builds and maintaining inventory of computers ready to deploy

Brinks Inc, Coppell, Tx Oct 2017 to Aug 2018

● Desktop Engineer

2. Provide support to North America and Canada branches\

3. Proficient in Macbook and iphone configuration

4. Proficient in System Center Configuration Manager (SCCM)

5. Provided support to approxiately 1100 end users in North America

Diagnosed and repair desktops and laptops hard drives, monitors and printers

6. Install, configure and troubleshoot all Microsoft Operating systems

7. Installed and maintained desktop operating systems with current security patches.

8. Supported all executive personel with company emails on apple devices, Macbook. iphones and ipads

9. Performed all aspects of asset management as well as software license compliance

10. Proficient in Active Directory administration and Group Policy adherence

11. Performed remote installations of company applications through SCCM software

12. Proficient in creating and deploying desktop images

13. Proficient in Operations Management Suite (OMS)

14. Proficient in all Microsoft operating systems WINXP, WIN7 and WIN10

CompuCom, Arlington, TX Jun 2016 to Sept 17

Desktop Support Engineer

● Provide Desktop Support for 650+ internal and 350+ work at home users for Aetna, Inc.

● Provide support of Microsoft operating systems

● Create and deploy images on both WIN7 and WIN10 machines

● Provided application support to all SCCM software

● Provided support to Macbook and ipad and iphone email configurations

● Gather and analyze application logs and performance metrics and work with Engineers to troubleshoot and debug

application issues

● Perform Active Directory administration including Group Policy

● Install/Configure Office 2016, Skype for business

● Perform basic networking working with switches, routers, and firewalls

● Maintained all asset management and inventory hardware

● Support and maintain Virtual machines through D igital Workspace Team

Dell, Fort Worth, TX Nov 2013 to Jun 2016

Desktop Support Engineer

● Provided resolution to all desktop support requests for the AIG Data Center supporting 400+ internal and 200+ at

home users

● Performed email configurations on Macbook and iphones for executive support

● Performed Desktop Imaging with Ghost Imaging Software and SCCM

● Responsible for computer hardware builds and maintaining inventory of computers ready to deploy

● Supported tactical and strategic goals of the Desktop Support Team

● Provided support through Remote Desktop in a Citrix and Windows environment

● Conducted Root Cause Analysis

● Responsible for onboarding all new Company Personnel

● Consistently met all Service Level Agreements

NCR, Fort Worth, TX Apr 2012 to Sep 2013

Technical Support Analyst

● Provided Technical assistance for POS hardware and software applications for restaurants nationwide

● Identified and escalated situations requiring urgent attention

● Tracked and routed problems and requests while documenting resolutions

Compass Technology Group . Signature Place II . 14785 Preston Road, Suite 550 . Dallas, TX 75254

Main - 972-***-**** . www.compasstechnologygroup.com

● Provided on-the-job training to new department staff members

AIG, Fort Worth, TX Jan 2011 to Feb 2012

Helpdesk Support Analyst

● Provided Helpdesk support to company end-users

● Provided support for Microsoft Applications and for Windows XP/7/8, PCs, laptops, tablets, blackberries, and iPhones

● Ensured proper documentation for each interaction and escalated when necessary

● Resolved all issues using standard practices, procedures and company approved troubleshooting tools and workflow

processes

● Escalated issues to appropriate parties as necessary

● Deployed various laptops and printers

● Troubleshot and maintained company network

Microsoft, Irving, TX Sep 2008 to Dec 2010

Customer Service Rep

● Supported internal customers which were the support technicians working in the actual retail stores and external

customers which were the consumers that have made purchases from the retail stores

● Provided technical support for customers over the phone

● Supported Windows platforms as well as MS Office applications

● Performed scheduling of in store training and technical support appointments

● Answered questions about store stock and inventory levels

Premier Logitech, Grand Prairie, TX Mar 2007 to Sep 2008

Deployment Technician

● Performed hardware break-fixes and did deployment for desktops and laptops along with setting up docking stations

for various schools in the North Dallas area

● Provided support for all Dell Latitude Notebooks (2120 and 2122)

● Assisted in doing data transfers and uploading various PCs with designated school software

● Performed Ghost imaging on PCs

● Worked with Active Directory in adding and deleting new users

● Supported users with Office 2010 and Windows XP and Windows 7

EDUCATION/CERTIFICATIONS

CCI Training Center, Arlington, TX

● A+ Certification

● Network+ Certification

Proficient and fluent in English and Spanish

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