Nikeya Miller

408-***-**** adunh5@r.postjobfree.com 232 Rhythm, Irvine, CA 92603

PROFESSIONAL SUMMARY

Proven leader who thrives in fast-paced, dynamic environments. Known for obsessing over customers. Excellent communicator, skilled listener with strong ability to articulate clearly. EXPERIENCE

Gallant Law Group - Account Manager, 8/2022-present

• Manage multiple (100+) client accounts

• Fast paced inbound and outbound calls

• Responsible for keeping attorneys and clients updated with legal matters

• Experience with DebtDrive and Talk Desk/Call Tools

• Managed and rescheduled client payments accordingly Sugared + Bronzed - Newport Beach - Spray Technician/Sugarista, 5/2021-8/2022

• Perform sugaring hair removal and spray tanning.

• Managed and resolved customer complaints.

• Booked and canceled/modified customer appointments using Booker,

• Greeted and checked customers in and out and signed customers up for memberships European Wax Center- Costa Mesa Esthetician, 10/2019-5/2021

• Responsible for performing full body waxing services

• Fast paced environment (15 minutes per service),

• excellent client retention - 75% of clients were repeat clients, requested to work at multiple locations

Everything But Water - The Shops at Mission Viejo Manager, 12/2017 to 10/2019 Sales Associate, 02/2017 to 09/2017

• Responsible for opening and closing the store, which includes ensuring accurate register counts

• Assisted customers with sales, exchanges and returns successfully and professionally, even when return policies went through major changes

• Placed product it on the floor according to color and marketability

• Fulfilled customer shipping needs using UPS

Loft Outlet – Outlets at San Clemente Sales Associate, 03/2016 to 11/2016

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

• Answered customer telephone calls promptly and in an appropriate manner

• Determined customer needs by asking relevant questions and listening actively to the responses

• Alerted customers to upcoming sales events and promotions. Justice – Mercantile East Shopping Center Sales Lead, 08/2015 to 03/2016

• Counted cash drawers and made bank deposits, assigned employees to specific duties to best meet the needs of the store

• Instructed staff on appropriately handling difficult and complicated sales

• Trained and developed new associates on POS system and key sales tactics

• Cleaned and organized the store, including the checkout desk and displays. In-N-Out Burger – San Juan Capistrano Associate, 07/2012 to 08/2014

• Maintained high standards of customer service during high-volume, fast-paced operations

• Verified that prepared food met all standards for quality and quantity,

• Prepared a variety of foods according to customers’ orders or supervisors’ instructions

• Following approved procedures, followed food safety procedures according to company policies and health and sanitation regulations Education

B.S. Hospitality, Recreation and Tourism - California State University, 5/2022 AA Liberal Studies - Saddleback College, 5/2017

California State Board Esthetician License - Advance Beauty College - obtained 7/2019, renews 7/2023