Shop Clerk Support Agent

EDA MUNEMO

Waterloo, ON 226-***-**** *******@*****.***

PROFILE

Supply Chain and Logistics student who is goal-driven and seeking to apply the skills developed within the classroom to support the organization. Excels at communicating effectively with co-workers and customers while coordinating tasks to ensure rapid and accurate delivery of service. Strong fundamental knowledge of current Microsoft Office software to be used for daily tasks and capable of providing creative and innovative approaches to problem solve challenges.

SKILLS AND ABILITIES

Analytical

Organized

Excellent Communication

Creative

Flexible & Adaptable

Teamwork

Customer service

Attention to detail

Multitask

Troubleshooting & Problem Solving

EDUCATION

triOS College, Kitchener, ON Expected Graduation 2023

Supply chain & Logistics Diploma

Women University in Africa, Harare, Zimbabwe Graduated 2014

Bachelor’s degree - Information Systems

Secondary School Diploma

CERTIFICATIONS

CIFFA – The Canadian International Freight Forwarders Association Certification – Awarded 3 November 2022

VOLUNTEER AND WORK EXPERIENCE

Quality Coach – Majorel (ON, Canada) February 2021 – July 2022

Communicated with and support Quality Manager, Operations Manager, Supervisors, Leads, and employees including, giving feedback and troubleshooting.

Participated and contributed to company projects and developmental meetings.

Coached agents on a daily, weekly, and monthly basis to Quality improvement

Conducted Process and Agent Level Transaction Monitoring

Ensured consistent application of the quality process/system.

Attended and/or Facilitate Client Calibration or monitoring sessions.

Facilitated Quality training and/or initiatives

Diagnosis, and continuous improvement opportunities applicable to account, workgroup, and department. Utilized common process methodology for process improvement.

Developed and maintained quality reports at the agent, team, and call center level

Order Support Agent – Majorel (ON, Canada) July 2019 to February 2021

Provided research, verification, and responses to customer inquiries.

Provided high-caliber customer interaction.

Ensured innovation and quality in all Customer interactions.

Captured all required data elements in the internal Online Store and other systems of record as required by training and operational procedures.

Maintained general awareness of the client’s strengths in the industry.

Volunteer:

Tuck shop Clerk - Sunnyside Seniors’ Services (ON, Canada) July - October 2019

Interacted and Served Customers

Stocktaking of tuck-shop Inventory

Handled cash and cash register operation

Printed daily reports

Stocked up, Organized, and arranged shelves

Cleaned and organized dining tables

Consultant – India 4 Medical (Zimbabwe) 2014 to 2019

Consulted with patients and patient caregivers.

Provided information, advice, and solutions about India to the customer.

Assisted with visa bookings, air tickets, and accommodations for customers.

Linked patients with doctors and other service providers in India and back home.

Followed up on patients in India and when they were home.

Created communities for patients and caregivers.

Organized workshops and events for patients

Managed client database

IT Administration - CFI Holdings (Zimbabwe) 2005 to 2015

Formulated, reviewed, and implemented IT strategies and policies.

Liaised with service providers, IT companies, and vendors in the procurement and maintenance of hardware and software applications.

Created, updated, and edited user accounts.

Help desk management.

Supported computer and system users.

Logged and allocated departmental faults to technicians.

Performed system and application backups and ensured safe keeping.

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