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Service Representative Customer

Location:
St. Petersburg, FL
Salary:
180000
Posted:
January 13, 2023

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Resume:

Terrance Faherty

**** ***** ****** **** ** Cell: 727-***-****

St. Petersburg, FL 33703

adund7@r.postjobfree.com

SALES MANAGEMENT ~ SALES EXECUTIVE

Highly driven, performance-focused leader with extensive account management and sales management experience. Generated hundreds of millions of dollars in new business revenue by understanding the full scope of the healthcare industry from distribution, managed care, retail and wholesale management, as well as creative insight, business development and teamwork management. Achieve optimal performance results and exceed sales targets with strategic decision making, analytical skills, and strong communication skills. Developed, enhanced and customized sales programs that opened new markets and substantially increased profits and sales. Maximized selling opportunities with value based sales solutions. Managed multiple tasks with outstanding organizational and time management abilities. CORE COMPETENCIES Account Management Analytical Thinking Business Development Business Start-up Contract Negotiations CRM Proficient Distributor Networks Growth Strategies GPO experience Healthcare Knowledge Leadership Managed Care

Persuasive Communication Project Management Public Speaking Relationship Development Results Oriented Sales Team Management Sales & Marketing Campaigns Solution Selling Strategic Positioning Tactical Planning Team Builder & Facilitator

PROFESSIONAL EXPERIENCE and ACHIEVEMENTS ARKRAY U.S.A., Edina, MN 5/2008 – 2/2021

National Sales and Marketing Director, Consumer Healthcare Division Regional Sales Director

National Account Manager

Direct complex business operations and sales through recruitment, selection and management of 11 direct reports comprised of field and office-based sales staff. Manage all sales and marketing activities in the United States. Call on multiple markets including various distribution partner accounts, hospital and alternate care markets, physicians, drug wholesalers, retail/mail order pharmacies, DOD MTF’s, managed care organizations and GPOs. Thorough understanding of the SMBG diabetes related industry and selling at the C-Suite level and under.

Multiple President’s Award for top sales achievement Developed and grew Wholesale, Retail, GPO and Managed Care accounts. Negotiate, implement and manage contract provisions among accounts to ensure compliance and maximum ROI.

Successfully developed, managed and executed a pharmacy sales initiative program, a pull-through strategy for Managed Care contracts, and numerous other sales programs. Designed Sales Incentive program

Co-created and developed an innovative hospital discharge program for Diabetic patients Coached, motivated and mentored a winning and loyal sales team with open communication and leading by example.

University of South Florida, Tampa, Fl 2019-2020

Board Member, USF Digital Marketing Certificate Program Advisory Board Novartis Pharmaceutical, East Hanover, NJ 7/2003 – 5/2008 Senior Sales Consultant

Called on cardiologists, endocrinologists and IM physicians for cardiovascular medications. Increased market share by developing strong key relationships with key accounts and thought leaders, Implemented pull through initiatives and advising reimbursement specialists in order to maximize payer coverage of products. Formed strong business relationships with physician societies such as Florida Osteopathic Medical Assoc. and the Doctors of South Asia Assoc. resulting in product adoption. Multiple Top Performer Awards

Team Leader

Managed Care Liaison

King Pharmaceuticals, Bristol, TN 7/2001– 7/2003

Endocrine Specialty Medical Service Representative, Managed Care Liaison, Certified Trainer Called on physicians and hospitals for cardiovascular and endocrine specialties. Increased market share by developing strong key relationships with doctors, P&T committee members and reimbursement specialists. Worked independently to develop and implement a managed care training program and tools for the New England field representatives. Oversaw MCO’s and PBM’s in the New England market to identify opportunities for pull through initiatives. Top Performer awards

Top Representative, Sales Training

New England Benefits, Sanford, ME 8/2000– 7/2001

Manager, Account Executive

Developed employee benefit packages for existing and prospective clients. Negotiated complex, competitive, contractual relationships for their employee benefits with MCO’s and TPA’s. Account management of over 500 group clients by selling at the C-Suite level to maximize contract terms and relationships. Leveraged contract negotiations with understanding of third party payer practices and payment methodologies.

Managed a staff of 7 sales and support personnel

Special award for outstanding achievement, 97% retention rate 2001 Blue Cross Blue Shield of Maine, South Portland, ME 6/1992– 7/2000 Account Executive

Customer Service Representative

Negotiated, implemented and maintained contracts with national and regional employer groups of 25 or more employees. Managed key accounts with clients such as International Paper, Fleet Bank, AT&T, Maine State Housing Authority and Phillips-Van Heusen Corp. Employed strong project management skills by prioritizing and performing in a multi-project environment. Worked cross functionally with Senior Management, Customer Service, Underwriting, Actuary, Marketing and Third-Party Consultants to manage existing contracts and identify new growth opportunities. President’s Award winner 1997, 1998 and 2000

Exceeded sales goals consistently by +20% with a persistency level of over 94% retention Created and implemented an incentive program for a 65-member customer service staff EDUCATION and TRAINING B.A. Bachelor of Arts, Mathematics: Statistics, 5/1998 Cum Laude University of Southern Maine, Portland, ME

Completion of Integrity Selling Program

Completion of Dale Carnegie Program

TECHNICAL SKILLS Proficient with Microsoft Word, Excel, PowerPoint, Outlook, CRM, ACT, EMR/EHR, sales forecasting and various analytics.

PROFESSIONAL AFFILIATION Licensed Health and Life Agent, State of Maine 1994-2001



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