YVETTE COMAS

ACCOMPLISHMENTS

Exceeded monthly quota every

time.

•

Documentation - Wrote and

edited documents to keep staff

informed on policies and

procedures.

•

Documented and resolved Issue

which led to almost 100%

results.

•

Effective Communication -

Followed up and kept track of

expected or unexpected

situation

•

SKILLS

• Teamwork and Collaboration

Policy and Procedure

Adherence

•

• Order Processing

• Sales Expertise

CERTIFICATIONS

• CPR Training -

• Phlebotomy Training -

• Medical Registration

Highly experienced Customer Service Rep for more than 15 years. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

WORK HISTORY

January 2021 - Current

Sales Associate Walmart, 1000 Wickham Rd, Melbourne, Fl 32935

March 2020 - Current

Customer Service Associate Percepta LLC, 1320 S Babcock St, Melbourne, Fl 32901

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific

merchandise.

•

Provided positive first impressions to welcome existing, new and potential customers.

•

Helped customers locate products and checked store system for merchandise at other sites.

•

Answered customer questions regarding sizing, accessories and proper care for merchandise.

•

Processed product returns and assisted customers with other selections.

•

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

•

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

Informed customers about special promotions and

provided detailed information for various products.

•

• Developed and actualized customer service initiatives to CONTACT

Melbourne, FL 32934

407-***-****

adunbk@r.postjobfree.com

• Medical Assistant

LANGUAGES

Spanish

Professional Working

March 2019 - February 2020

Customer Service Representative ERC, 511 N John Rodes Blvd, Melbourne, Fl 32934

January 2017 - January 2019

Customer Service Specialist Frontier Communications, 1588 N Woodland Blvd, Deland Fl 32720

decrease wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

Answered customer telephone calls promptly to avoid on-hold wait times.

•

Answered constant flow of customer calls with minimal wait times.

•

Offered advice and assistance to customers, paying attention to special needs or wants.

•

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

•

Addressed customer complaints and mitigated

dissatisfaction by employing timely and on-point solutions.

•

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

•

Complied with company policies and procedures by

encouraging positive and effective work environment among all employees.

•

Resolved concerns with products or services to help with retention and drive sales.

•

Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

•

EDUCATION

February 2016

No Degree Phlebotomy

Bethlehem Area Vocational Technical School, Bethlehem, PA

August 1999

Associate of Science Secretarial Studies And Office Administration

Monroe College, The Bronx, NY

• Honor Roll 1999

• Awarded Medical Science Award

Contact this candidate