Data Entry Customer Service
Resume:
DB
OBJECTIVE
Customer-centric, energetic, professional who thrives in a challenging and challenging environment. Adept, ambitious client service specialist with a proven history of exceeding goals and achieving the highest level of client satisfaction ratings. Demonstrated client ambassador seeking a rewarding role of increased responsibility and authority where I can maximize my multi-layer work experience to flourish within an organization while providing world class service with every interaction.
SUMMARY
Senior Customer Service Specialist with over 10 years’ experience. Proven success technical, customer support while exceling at problem resolution, troubleshooting, prioritization, and completing multiple tasks simultaneously. Extensive background working as a team lead in a call center environment.
ATTRIBUTES
Customer Service Experience
Detail oriented, Analytical
Client servicer
Adaptability, willingness to learn
Technically Orientated
Effective interpersonal skills
Initiative-taker
Great writing and communicating skills
Flexible
SKILLS/SOFTWARE
MS Office Suite
Google Suite
10-Key (Alpha/Numeric)
Internet
Data Entry
DORTHEA BENJAMIN
***************@**********.***
ACCOMPLISMENTS
Received commendations for quality, accuracy, retention, and increased customer renewals
Subject matter expert in providing technical procedures of the workflow and status updates of day-to-day operations
Utilized organizational troubleshooting resolution tools to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Oriented and cross trained new and tenured team members, resulting in a 20% increase in employee performance levels
Actively resolved customer disputes while ensuring a 98% customer satisfaction rating
Developed and implemented a repeatable process for monitoring and improving service compliance for at risk sales associates
EXPERIENCE
Shipping and Receiving Clerk • SOCI • Feb 2018 - Present
Collaborating with procurement staff to list expected deliveries.
Multi-tasks between tracking inventory, keeping accurate records, packaging, and weighing items, printing shipping labels and postage, inspecting goods received for damage, and distributing products to other departments.
Monitors work order request, to include updating associates via email, internal web system, phone, and messaging
Accesses, reviews, and processes associate account updates (to include, but not limited to) contact info, product and or site changes, renewals, cancellation, load spends, schedule changes and other account maintenance as requested
Handles escalation calls to resolve discrepancies in work requests, account setup, activation, and scheduling by corresponding with clients, associates, vendors, and inter-departmental staff to resolve escalated issues
Auditor • We Pack • Nov 2015 - Dec 2017
Manages the shipment and receipt of all products, materials, and supplies.
Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
Tracks, traces, and updates the status of incoming and outgoing shipments.
Maintains a clean, neat, and member-ready area.
Promptly unloads trucks and deliveries and sorts and stocks receivables.
Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
Engages with vendors and drivers with a positive attitude.
Provides additional backup support for shipping and receiving departments.
Office Assistant• S & M Funiture • Feb 2012 - Oct 2015
Obtained orders and provided proactive customer service to include, order entry, payment expedites, pricing, returns, terms and conditions while coordinating deliveries and customer follow-ups as required
Provided phone/email assistance to customers’ inquiries relating to new account setup, service termination, refunds, bill print, online portal access, and other related utility services
Prepared daily work orders for meter technicians to conduct field work, while responding to 2-way radio calls from field technicians
Balanced a cash drawer for water and permit payments while collecting balances via check, credit card, and cash tenders
Prepared monthly activity reports and completed data entry of pending work orders
EDUCATION
ATI, Dallas, TX
Medical Assistant License, June 2010
L.G. Pinkston High School, Dallas, TX
Diploma, October 1998
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