Call Center Customer Support
Resume:
EXPERIENCE
NAVIENT, REMOTE
Resolved issues based on thorough investigations of concerns.
Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
Met inbound customer needs while maintaining strict performance targets.
Approached and solved work problems with initiative and sound judgment.
MARY’S TREATS, REMOTE
SEP 2020-SEP 2021
Maintains database by entering new and updated customer and account information.
Prepares source data for computer entry by compiling and sorting information.
Established entry priorities.
Processes customer and account source documents by reviewing data for deficiencies.
PUBLIC OPINION, REMOTE
FEB 2020-AUG 2020
Referred unresolved customer grievances to designated departments for further investigation.
Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Protected company and customer data by following information policies.
Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
WHATABURGER, DALLAS, TX
JUL 2015-OCT 2019
Balanced cash drawer at beginning and end of each shift.
Maintained clean, organized, and well-stocked checkout areas.
Gave customers information about upcoming promotions and available items.
Kept customers happy by quickly processing payments and bagging purchases.
Engaged with customers while completing cash register.
EDUCATION
FRANKLIN D ROOSEVELT HIGH SCHOOL, DALLAS, TX
High School Diploma, May 2015
TIM'ESHA LANE
REMOTE CALL CENTER REPRSENATIVE
OBJECTIVE
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
SKILLS & ABILITIES
Call center operations
Analytical abilities
Quality control
Resolving issues
Call controlling
Customer support
VITALS
2525 Player’s Court, Apt 1001 Dallas, TX 75287
E ***********@*****.***
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