Customer Service Office Assistant

IOANA RAUTA

adunap@r.postjobfree.com 786-***-****

linkedin.com/in/ioana-rauta

Summary

Business professional with passion for solving problems and dealing with customers, with experience in operations management, customer service and marketing. Skills

• Microsoft Word • Problem solving

• Microsoft Excel • Digital Marketing

• Operations Management • Customer Service

• Communication

Experience

Community Manager

Atlantis University- Jul 2022 - Sep 2022

• Created and managed content creation, including onboarding and training new social media writers and editors

• Monitored social media campaigns and analyzed web traffic from the online community using key performance indicators (KPIs)- conversion rates, sales qualified leads

• Planned, designed, and developed newsletter and blogging marketing campaigns

• Podcast manager which involved scheduling, interviewing, and hosting university podcast Office Assistant

Atlantis University- Feb 2022 - Jul 2022

• Delivered excellent customer service by greeting and assisting each customer

• Closely monitored front desk visitors to maintain a secure environment

• Work closely with the university stuff to work on the class scheduling

• Assisted in maintaining student research materials and helped students to find specific research materials for projects outlined by faculty

• Maintained daily records and generated reports for the company Assistant Manager

Cast Construction Company- Aug 2020 - Dec 2021

• Established and optimized schedules to keep coverage and service in line with forecasted demands

• Created organization systems for inventory control, merchandising, financial reports, and schedules

• Dramatically increasing organizational efficiency by implementing a reporting system

• Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employees’ questions or concerns

• Helped with planning schedules and delegating assignments to meet coverage and service demands Education

Atlantis University

Bachelor of Science, Business Administration- 2019 – 2022. Maintained an average GPA of 3.8.

Licenses & Certifications

Digital Marketing and E-commerce – Google / June 2022 Digital Marketing Bootcamp - University of Miami/ February 2022 Interests

• International travel: Make and plan annual trips to different countries to experience new cultures

• Community service: Actively volunteer at the Adrienne Arsht Center for the Performing Arts

• Sports: 4 years of playing tennis with regular lessons and practice, including as part of a small team.

• Social activities: Joining different networking events

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