Assistant Manager Customer Service

RIAN

SHELTON

***** *** *, ******* **, ***** 909-***-**** ****.*******@*****.***

OBJECTIVE

To utilize and implement my psychological education and career experience with the public in order to act as a change agent, to influence and enhance not only an individual’s wellbeing but personal and professional growth, to enact organizational change and assist in achieving performance goals.

Education

Completed Master’s in Industrial/Organizational Psychology July 2022

Maintained a 3.9 GPA

Wrote and implemented organizational change focused on diversity and employee engagement, as well as proper onboarding and hiring practices for negotiation of employment.

Emphasis on:

Human resource management.

Employment Law.

Onboarding and Recruiting.

Staff development and assessment.

Completed Bachelor’s in Psychology May 2021

Emphasis on:

Structures to successful planning and goal setting.

Employment and business law.

Staff development and assessment.

Experience

Escape Craft Brewery

Supervisor May 2020 - Present

Responsibilities:

Conducted employment interviews and hiring.

Employment counseling and assessment to improve company goals.

Leadership training and human resource education and implementation.

Overall evaluation and construction of best practices for staff development.

Fitness 19

Sales November 2019 – May 2020

Responsibilities:

Customer service and public relations.

Daily assessments and subsequent training of staff to ensure progress in meeting company goals.

Use of education and training to provide staff and consumer motivation to achieve and acquire personal and professional goals and objectives.

GameStop

Supervisor / Assistant Manager May 2015 – October 2019

Responsibilities:

Staff Management and development of employee’s.

Acted as mediator and negotiator of employee grievances.

Performed interviews and assessments for the determination of hiring.

Handled onboarding of new employees to the organization.

Awards and Acknowledgements

AIRS Certified Professional Recruiter

The National Society of Leadership and Success

Successfully completed NSLS Foundations of Leadership training.

PSI CHI (The International Honor Society in Psychology)

In recognition of outstanding scholastic achievement and excellence within

the field of psychology.

Contact this candidate