Service Representative Call Center

DJUAN

CARLISLE

CALL CENTER SUPERVISOR

510-***-****

*************@*****.***

Oakland, California 94619

CONTACT

People oriented Leader with a

successful track record in employee

development and sales growth.

Proactive, energetic and a master

troubleshooter with a sharp focus on

developing improvements to drive

company growth and technical

innovation. Strong work ethic and the

ability to effectively handle pressure

without compromising quality service.

CAREER OBJECTIVE

Lead Customer Service Representative/ Book Seller

Barnes & Noble Emeryville, California

Community Sales Superisor

Xfinity, Oakland, California

Sales Supervisor

AT&T Inc, Oakland, California

EXPERIENCE

October 2016 - November 2020

Identify key titles and communicate with team on opportunities to tailor the

• merchandise selection to reflect the community.

Protect company assets by adhering to all processes in controlling shrink,

• expense and payroll.

Conferred with customers by telephone or in-person to provide product or

• service information.

Navigated multiple computer systems and applications and utilized search

• tools to find information.

April 2015 - May 2017

Leverage internal reporting and work with analytics partners to provide

• business insights to inform Communities channel strategy Work with sales representatives to set portfolio strategy and determine

• growth opportunities.

Adhered to the Company's brand identity standards and ensures ongoing

• brand awareness and consistency in all creative materials. Assist in the development and implementation of internal marketing

• communications plans.

February 2013 - August 2016

Lead a team of associates to generated leads, manage sales funnels and

• upsell products & services.

Cold called and/or dispatching skills proving the ability to transition warm

• leads to sales.

Visited retailers and sales representatives to promote products and gather

• information.

Defined problems, collected data, established facts and validated

• conclusions.

CERTIFICATIONS

• HTML

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