Barista

SS Sherry Smith

Beaverton, OR ***** 503-***-****

adumz4@r.postjobfree.com Bold Profile

PROFESSIONAL

SUMMARY

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

SKILLS Proper Storage Procedures

Station Preparation

Recipes Adherence

Individualized Instruction

Special Assignments

Guest Inquiries

Cash Management

Product Knowledge

Issue Resolution

Customer Loyalty

Rewards Programs

Cash Register Operations

Customer Preferences

POS Transactions

Currency Counting

WORK HISTORY BARISTA 03/2022 to 12/2022

Queue Coffee Portland, OR

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Cleaned counters, machines, utensils and seating areas daily. Controlled line and crowd with quick, efficient service. RECEPTIONIST /DATA ENTRY CLERK 03/2020 to 05/2021

Option Care Home Health Portland, OR

Completed data entry tasks with accuracy and efficiency. Scanned documents and saved in database to keep records of essential organizational information.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Sorted documents and maintained organized filing process. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports. APPOINTMENT SPECIALIST 12/2019 to 03/2020

Kaiser Permanente Hillsboro, OR

Answered phone calls and answered questions from potential customers. Acted as first point of contact and set appointments for prospective clients. Handled complaints and questions, and re-directed calls to other team members.

Assisted office team by making phone calls, copies and appointments. SPECIAL EDUCATION PARAPROFESSIONAL 08/2017 to 06/2019 Beaverton School District Beaverton, OR

Supported teacher in development of individual learning strategies. Maintained positive attitude and affirmatively communicated with each student.

Interacted physically and verbally with students throughout each day. Collaborated with teacher to create customized classroom environment integral to students' needs.

Offered student support through special accommodations, extra assistance and assessments.

Alerted instructor to student behavior or issues requiring intervention. RETAIL SALES ASSOCIATE 03/2013 to 10/2014

Gymboree / Crazy 8 St. George, UT

Greeted customers and helped with product questions, selections and purchases.

Helped customers complete purchases, locate items and join reward programs.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Maintained clean sales floor and straightened and faced merchandise. Stocked merchandise, clearly labeling items, and arranging according to size or color.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. PRESCHOOL TEACHER 08/2011 to 05/2012

Wee Wonders Preschool St. George, UT

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Educated students in foundational concepts such as shapes, numbers and letters.

Gave one-on-one attention to children while maintaining overall focus on entire group.

Sanitized toys and play equipment each day to maintain safety and cleanliness.

Applied play-based strategies to provide diverse approaches to learning. Monitored students' academic, social and emotional progress and recorded in individual files.

Assisted and supervised [Number] children through entire school day. PRESCHOOL TEACHER 08/2009 to 05/2011

Avondale Preschool Academy Saratoga Springs, UT

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Educated students in foundational concepts such as shapes, numbers and letters.

Gave one-on-one attention to children while maintaining overall focus on entire group.

Sanitized toys and play equipment each day to maintain safety and cleanliness.

Applied play-based strategies to provide diverse approaches to learning. Monitored students' academic, social and emotional progress and recorded in individual files.

CALL CENTER REPRESENTATIVE 03/2003 to 06/2005

US Bank Home Mortgage Portland, OR

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Educated customers on company systems, form completion and access to services.

Resolved concerns with products or services to help with retention and drive sales.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

OUTSIDE SALES REPRESENTATIVE 12/2000 to 03/2003

Indigo Hardware & Doors Salt Lake City, UT

Established new accounts through cold calling and personal visits to potential customers.

Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory. Built strong client rapport to establish diversified network of connections. OUTSIDE SALES REPRESENTATIVE 06/1998 to 12/2000

BMC West Doors, Hardware, And Molding Salt Lake City, UT Established new accounts through cold calling and personal visits to potential customers.

Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory. Built strong client rapport to establish diversified network of connections. SALES REPRESENTATIVE 01/1996 to 07/1998

Joe Kassab Jewelers Clackamas, OR

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Increased sales by offering consultation on products and services and applying customer service and upselling techniques. RETAIL SALES DEPARTMENT MANAGER 02/1994 to 12/1996 Nordstroms Department Store Portland, OR

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Communicated with managers of other departments to maintain transparency.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. BUSINESS OWNER/OPERATOR 08/1983 to 02/1994

Finishing Touch Cleaning Services Beaverton, OR

Oversaw end-to-end business processes to maintain proficiency and profitability.

Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

Monitored staff performance, providing final-say assessment over inquiries.

Served as principal stakeholder over organization's complete operations. Led screening, hiring and staff scheduling to maintain compliance with group goals.

Lent business acumen to meet day-to-day strategic objectives. Spearheaded business-related aims to meet tactical planning initiatives. EDUCATION High School Diploma 06/1978

Evergreen High School, Vancouver, WA

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