Center Representative Administrative Assistant

MS Miriam Scott

Chicago, IL ***** 773-***-**** adumxx@r.postjobfree.com

PROFESSIONAL

SUMMARY

Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

SKILLS Food Preparation and Safety

Sales Expertise

POS System Operations

Safe Food Handling Practices

Adaptive and Creative

Cash Register Operation

Excellent Memory

Product Display

Coffee Machinery

Sandwich Preparation

Opening and Closing

Coordination

Solid Problem Solver

Excellent Math Skills

Coffee and Tea Expertise

Hospitality Service Expertise

Menu Memorization

Station Preparation

Billing and Payment Processing

Ordering Procedures

Ability to Adapt

Credit Card Transactions

Front Counter Maintenance

Team Player

Beverage Preparation

Counter Restocking

Suggestive Selling

Exceptional Customer Service

Serve Customer Needs

Espresso Machine Operation and

Maintenance

Coordinating with Supervisors

Clean and Sanitize

Financial Transactions

Adaptable and Flexible

WORK HISTORY BARISTA 09/2019 to 12/2022

Starbucks 739 Green Bay Road, Wilmette IL

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Cleaned counters, machines, utensils and seating areas daily. Controlled line and crowd with quick, efficient service. Recommended products based on solid understanding of individual customer needs and preferences.

Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Engendered customer loyalty by remembering personal preferences and allergy information.

Cultivated to recall customers' names and address each by name. CALL CENTER REPRESENTATIVE 12/2018 to 04/2019

MNI Evanston IL

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Educated customers on company systems, form completion and access to services.

BAKERY ASSOCIATE 06/2018 to 12/2018

Jewels Osco

Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.

Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales. Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

CATERING ASSISTANT 08/2017 to 06/2018

Mariano's

Ordered food items and supplies needed to fulfill catering jobs. Created catering menu based upon client specifications, event type, dietary needs and budget.

ADMINISTRATIVE ASSISTANT 03/2012 to 03/2017

Beth Alpert And Associates 53 W Jackson Blvd, Chicago IL Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

EDUCATION GED General Studies 09/1980

Kents Hill School, Kents Hill, ME

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