CHRISTIAN MONTGOMERY

313-***-****

Email ·adumxn@r.postjobfree.com

Healthcare Information Systems Specialist, looking to secure a clinical application analyst position, where I can utilize my leadership, applications and software expertise to motivate, train, and coach end users and colleagues with new knowledge to advance individual, team, and company goals. EXPERIENCE

SEPTEMBER 2022 - OCTOBER 2022

ATE CONSULTANT, ESD - INPATIENT, FORT LAUDERDALE FL Provide support with Meditech Expanse software. Troubleshoot application issues and system hardware. Receive vendor assistance on a needed basis to resolve issues and update change requests for build system issues or enhancements. Create, troubleshoot and solve trouble tickets. Provide elbow-to-elbow support to end users for EPIC when needed. Provide elbow-to-elbow support to end users. AUGUST 2022 - SEPTEMBER 2022

MARIN HEALTH MEDICAL CENTER — INPATIENT/ATE Consultant, GREENBRAE, CA. Provide support with EPIC software. Troubleshoot application issues and system hardware. Receive vendor assistance on a needed basis to resolve issues and update change requests for build system issues or enhancements. Create, troubleshoot and solve trouble tickets. Provide elbow-to-elbow support to end users for EPIC when needed SEPTEMBER 2021 - OCTOBER 2021

CONDELL HOSPITAL – INPATIENT/ATE Consultant, LIBERTYVILLE, IL Create, troubleshoot and solve trouble tickets. Troubleshoot application issues and system hardware. Receive vendor assistance on a needed basis to resolve issues. Update change requests for build system issues or enhancements.

FEB 2021 – MARCH 2021

ATE CONSULTANT, GEISINGER HOSPITAL – INPATIENT, DANVILLE, PA Provide support with EPIC Beaker software. Troubleshoot application issues and system hardware. Receive vendor assistance on a needed basis to resolve issues and update change requests for build system issues or enhancements. Create, troubleshoot and solve trouble tickets. Provide elbow-to-elbow support to end users for EPIC when needed. JAN 2021 – FEB 2021 (four week project)

ATE CONSULTANT, BRONSON – OUTPATIENT, KALAMAZOO, MI Provide support with EPIC ASAP software. Troubleshoot application issues and system hardware. Receive vendor assistance on a needed basis to resolve issues and update change requests for build system issues or enhancements. Create, troubleshoot and solve trouble tickets. Provide elbow-to-elbow support to end users for EPIC when needed. SEPTEMBER 2020-AUGUST 2020

PROVIDER SUPPORT, Marshfield Health- Inpatient, Weston, WI Troubleshoot application issues and troubleshoot system hardware, receive vendor assistance on a needed basis to resolve issues, and update change requests for build, system issues, or enhancements. Provided elbow-to-elbow support to end users for Cerner when needed. AUGUST 2020 – SEPTEMBER 2020

ATE CONSULTANT, Northern Lights Behavioral Health, Bangor, ME Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions. Collaborated closely with upper management to drive strategy through development and implementation of new processes. Provided at the elbow-to-elbow support to end users for Cerner when needed. NOVEMBER 2019 – DECEMBER 2019

ATE Consultant, CHA MEMORIAL HOSPITAL – INPATIENT, CHATTANOOGA, TN Create, troubleshoot and solve trouble tickets. Troubleshoot application issues and system hardware. Receive vendor assistance when needed to resolve issues and update change requests for build system issues or enhancements.

2018 – 2019

CARE CENTER OPERATOR/HELP DESK, CRITICAL SIGNALS TECHNOLOGIES, NOVI, MI Monitor medical alarms – following protocols, including requesting EMS, police and fire dispatch. Contacting emergency contacts and on-call medical staff. Communicate with authorized providers and case managers on patients’ behalf via fax, email and phone calls. Answer and route inbound calls. Create and complete work orders for service calls and equipment. Troubleshoot medical monitoring equipment and self- installation equipment. Complete service and installation calls in field.

EDUCATION

Westmoreland College, Youngwood P – computer engineering Sisseton Wahpeton College, Sisseton SD – business management SKILLS

Problem solving, self – starter, computer software, typing, call center customer service, sales, customer focus and orientation, market research, intake experience, software troubleshooting, help desk, desktop support, data entry, technical support, troubleshooting, Microsoft windows, Microsoft excel,Cerner, Allscripts, Epic, Meditech, customer service, Time management, Communication, people skills, team building.

3